Emergency Response Operator

Join the Emergency Response Operator role at Tunstall Healthcare Group.

About the Role

This is a full‑time, 40‑hour per week position on a rotating 24/7 roster. The role is based in Tauranga with hybrid work options after training.

Responsibilities

• Answer incoming calls triggered by clients’ medical and duress alarms
• Dispatch emergency services when required
• Provide reassurance and remain calm under pressure
• Follow clear protocols and complete accurate administrative processes
• Troubleshoot and support accidental and test alarm calls

Qualifications

• Natural people person with empathy and a calm phone manner
• Strong resilience and ability to stay composed in emergencies
• High attention to detail
• Reliable, team‑focused, and seeking a stable, long‑term role
• Proven customer service experience
• Good computer skills and fast, accurate typing
• First Aid certificate (or willingness to obtain)

Flexibility

The service operates 24/7, so you must be flexible for a rotating roster that includes:

• Afternoon, night and weekend shifts (penalty rates apply)
• Roster provided one month in advance
• Hybrid work available for some shifts after successful training

Benefits

• Hybrid work after training (3–6 months)
• Above Living Wage rates paid + penalty rates
• 5 weeks of annual holiday leave for shift workers
• Free parking and coffee
• Discounts and benefits through the PERKS platform
• Fun team events and recognition awards
• Company‑paid employee wellbeing counselling
• Training and growth opportunities in a purpose‑led company

Diversity & Inclusion

Tunstall welcomes applications from all people, including Māori, Pasifika, LGBTQIA+ communities, people with all abilities, and diverse backgrounds. We are committed to equity and inclusion and to creating a workplace where everyone feels respected, valued and able to thrive.

Application Process

To be successful, candidates must have the appropriate work eligibility rights and be prepared to provide a police check, which can be organised and paid for by us.

If you want a role with real purpose, APPLY NOW and join a team where every call matters.

Seniority level: Entry level

Employment type: Full‑time

Job function: Other (Hospitals and Health Care)