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- Tasks: Support clients over the phone with medical alarms and provide reassurance.
- Company: Join Tunstall, a global leader in telecare solutions helping people maintain independence.
- Benefits: Enjoy hybrid working, above award rates, 5 weeks annual leave, and fun staff events.
- Why this job: Make a real difference in people's lives while growing in a supportive culture.
- Qualifications: Customer service experience, empathy, and a willingness to obtain a first aid certificate.
- Other info: Flexible shifts available; penalty rates for unsociable hours; training provided.
About us As part of a global company, Tunstall is the market leader of telecare solutions. Tunstall\’s assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support. What there is That feel-good feeling to help people who need it Great training and onboarding to the team Amazing and supportive leaders Hybrid working opportunities for the right people who have suitable home equipment (once fully trained) Purpose of the role We have a part-time role available where you\’ll be part of a unified team of operators supporting a wonderful group of clients. The position is an over the phone client-facing role, which is vital for us to provide the excellent customer service and response support our clients require. Responsibilities Be the first point of contact for our clients with their medical alarms Answer a variety of medical alarm activations, from emergency assistance calls to general testing and troubleshooting Notify the emergency services when required and communicate critical details that could save a life Follow important protocols and administration requirements Provide reassurance and peace of mind to our clients and their family members Experience and Requirements Engaging \’people person\’ with the ability to demonstrate empathy Proven experience in customer service and exceptional listening skills Excellent resilience Computer literate, ability to pick up new systems quickly and accurate typing skills First aid certificate, or willing to get one A team player who will add to our already amazing workplace culture Someone who is looking for the long-term career stability that we can provide Flexibility The role is a permanent part-time position working 30.4 hours per week. As we are always supporting our clients, we are a 24/7 business, so we are looking for people who can be flexible with their availability. We are currently mainly looking to fill afternoon and evening shifts; however, we have shifts to suit most people and their personal situations, so please let us know what hours and days suit you best and we will see if we can make that work! Penalty rates apply when rostered to work unsociable hours, for the entire shift! You are given the roster a month in advance so you can plan your time off with this in mind. There are also times when you can pick up extra shifts if you want to. We happily offer hybrid working opportunities for fully trained staff (it generally takes around 3-6 months to get fully trained), who have a strong work ethic, along with suitable computer equipment and good internet access at their homes. Why us? We offer our employees: Hybrid flexible remote working opportunities, once trained Above Award rates paid, with penalty rates for some shifts 5 Weeks\’ Annual Leave (prorata) for shift workers Great induction and orientation process to welcome you onboard Free onsite and close-by street parking Opportunities for training and development so you can grow within your role and throughout the company Fun and regular staff events – we love food! Onsite gym and coffee machine Instant and yearly recognition awards Warm and friendly culture Free counselling service with a focus on mental wellbeing Discounts and benefits Diversity & Inclusion We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. At Tunstall, you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. Each Tunstall colleague has a superpower…they’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team. To be successful, candidates must have the appropriate work eligibility rights. Candidates are required to provide a Police check, Working with Children check (Blue Card) and NDIS Worker check – all organised and paid for by us. #J-18808-Ljbffr
Emergency Response Operator employer: Tunstall Australasia
Contact Detail:
Tunstall Australasia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Response Operator
✨Tip Number 1
Familiarise yourself with Tunstall's telecare solutions and the specific services they offer. Understanding their products and how they assist clients will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've successfully handled difficult situations or provided reassurance to clients in the past. This will showcase your empathy and resilience, which are crucial for this role.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since the role requires availability for afternoon and evening shifts, showing that you can adapt your schedule will make you a more attractive candidate.
✨Tip Number 4
Prepare questions about the training process and hybrid working opportunities. This shows your interest in long-term career growth and helps you understand how you can fit into Tunstall's culture and values.
We think you need these skills to ace Emergency Response Operator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Emergency Response Operator. Familiarise yourself with the skills required, such as empathy, customer service experience, and resilience.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and any skills that demonstrate your ability to handle emergency situations. Mention any first aid certifications or willingness to obtain one.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the role. Use specific examples from your past experiences to illustrate how you meet the job requirements.
Highlight Flexibility: Since the role requires flexibility in working hours, be sure to mention your availability in your application. Indicate your willingness to work afternoon and evening shifts, as well as any preference for hybrid working once trained.
How to prepare for a job interview at Tunstall Australasia
✨Show Your Empathy
As an Emergency Response Operator, demonstrating empathy is crucial. Prepare examples from your past experiences where you successfully handled sensitive situations or provided support to clients in need.
✨Familiarise Yourself with Medical Protocols
Understanding the protocols for emergency situations can set you apart. Brush up on basic first aid knowledge and be ready to discuss how you would handle various scenarios during the interview.
✨Highlight Your Customer Service Skills
This role requires exceptional customer service abilities. Be prepared to share specific instances where you went above and beyond for a customer, showcasing your listening skills and resilience.
✨Discuss Flexibility and Availability
Since the position requires flexibility with shifts, be honest about your availability. Mention any previous experience working varied hours and express your willingness to adapt to the needs of the team.
