At a Glance
- Tasks: Drive contract renewals and enhance customer relationships with strategic initiatives.
- Company: Join Tungsten Automation Corporation, a leader in innovative software solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Be part of a rapidly growing team with a focus on innovation and collaboration.
- Why this job: Make a real impact on customer retention and business success in a dynamic environment.
- Qualifications: Experience in account management and strong communication skills are essential.
The predicted salary is between 59400 - 72600 £ per year.
Tungsten Automation Corporation software enables organizations to Work Like Tomorrow™—today. Reporting to the SVP, Professional Services, the SAE Strategic Retention drives the renewal of our maintenance, subscription, and SaaS contracts across the designated region, with influence on global retention outcomes. Works with teams to develop and implement renewal policies, procedures and customer-facing activities. Partners with Maintenance Directors and Managers to ensure professional and courteous maintenance delivery for our customers. Works with executive-level management to develop renewal plans, targets, and quotas, and influences resource prioritization to maximize retention outcomes.
Key Responsibilities
- Lead renewal efforts across the designated region, with impact on global retention outcomes.
- Own strategic maintenance, SaaS, and subscription renewal bookings and revenue while increasing Gross Rate of Retention (GRR).
- Deploy Specialized Renewal "SWAT" Teams: Coordinate proactive system health checks, configuration tune-ups, and process optimization for accounts with upcoming renewals to ensure platforms run at peak efficiency before contract discussions.
- Manage Executive Sponsorship Programs: Pair internal senior leaders with executive counterparts at strategic accounts to elevate relationships, unblock escalations, and align long-term business goals.
- Conduct Value Realization Reviews: Shift from reactive support to proactive value realization by explicitly measuring client performance against original business success criteria during Quarterly Business Reviews.
- Leverage Customer Success Telemetry: Monitor real-time user behavior, system performance, and support ticket trends to intervene proactively before customers consider leaving.
- Drive Continuous Enablement and Training: Mitigate the impact of client staff turnover by ensuring the delivery of on-demand certifications, updated documentation, and "train-the-trainer" sessions to sustain product adoption.
- Be a strategic and operational leader.
- Develop and champion key processes for renewals teams, monthly reporting, and annual planning.
- Drive renewals process to increase on-time and overall renewal rates across all Tungsten Automation Corporation lines of business.
- Coordinate with other departments and serve as a liaison with sales, finance, order administration and order fulfillment.
- Participate in various operational and leadership meetings representing Global Renewals.
- Schedule and conduct conference calls with customers as needed.
- Execute strategic and tactical business plans.
- Ensure renewal efforts align with company strategic goals.
- Provide leadership on key internal projects and initiatives to support a continually improving, changing and rapidly growing business.
- Utilize AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards.
While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.
Strategic Account Executive – Strategic Retention in London employer: Tungsten Automation
At Tungsten Automation, we pride ourselves on being an innovative leader in AI-powered workflow automation, offering a dynamic work environment that fosters creativity and strategic thinking. Our commitment to employee growth is evident through our collaborative culture and opportunities for professional development, making us an excellent employer for those looking to make a meaningful impact in the e-Invoicing space. Join us in our vibrant location, where you can contribute to shaping the future of AP and AR solutions while enjoying a supportive and forward-thinking workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Executive – Strategic Retention in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Strategic Account Executive – Strategic Retention at Tungsten Automation, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Tungsten Automation. Tailor your message to explain why you’re drawn to them and how you can contribute as a Strategic Account Executive – Strategic Retention. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Strategic Account Executive – Strategic Retention in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Tungsten Automation:When writing your cover letter, make sure to tailor your message specifically for Tungsten Automation. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Tungsten Automation
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Tungsten Automation that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Tungsten Automation that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Tungsten Automation’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
