Sr. Professional Services Operations Analyst in Derry

Sr. Professional Services Operations Analyst LinkedIn Twitter Email Message Share Tracking Code 222541-973 Job Location derry, United Kingdom Job Level Mid Career Category Professional Services Position Type Full-Time/Regular Job Purpose: Provide day to day operational support to the Professional Services (PS) territory and all related regions/departments; position reports directly to Director of Global PS Operations with strong dotted line to the VP of Professional Services. Key Responsibilities: Operational management and oversight of Professional Services Project Cost Management System data accuracy to include Assist in the preparation of reports to give visibility into project activity. Ensure that timesheets are received on a weekly basis and completed to meet timesheet guidelines Perform monthly audit of all time booking data to ensure accuracy and completeness Include audit of non-billable internal time to ensure accuracy Monitor and audit all internal reporting for territories/teams to ensure metric accuracy Assist with knowledge sharing in the usage of the PAM system within the Ops Team bookings; backlog and CPU (Client Project Utilization) metrics are accurate Assist in the preparation of materials related to the quarterly business reviews Provide reports on resources used from other territories (e.g., AMS, EMEA or APAC) Provide updated info to AR of upcoming/expected projects for credit check Review perhaps 1-2 trips per year Authorities: Director of Global Professional Services Operations, Vice President of Professional Services, Senior Vice President of Professional Services Interfaces: Finance/Accounting, Order Processing, Legal, Marketing, Partner/Reseller team, Sales, Professional Services, Technical Support, Human Resources and I.T. Required Experience Associate or Bachelor's degree preferred with a minimum of 5+years of experience - preferably in a Professional Services environment. Experience in a software company is a plus. Advanced “PS Systems” knowledge and user expertise – specific applications include: Hyperion SmartView SharePoint Project Accounting Module (PAM) PS Project Cost Management System Proficiency with Microsoft Office applications - specifically Word, Excel and PowerPoint as follows: Excel: proficiency with basic Excel functionality; additional knowledge of pivot tables and more advanced Excel functions such as SUMIF; AVERAGE; COUNTA; VLOOKUP; etc. PowerPoint: proficiency with basic PowerPoint functionality; ability to create new presentations “from scratch” as well as update existing documents. Word: proficiency with basic Word functionality – i.e., you should “know the Word toolbar” and how to use it; ability to create new document “from scratch” as well as update existing documents – many of which will be in contract format. Acknowledged by others as “Subject Matter Expert” on local territory they support, processes and practices, overall business structure. Shows willingness to act as mentor/trainer to others on team and share knowledge. Advanced understanding of Department Financials (e.g. PS P Average Bill Rate; Vacation Time; Reimbursable Travel; etc.) Works effectively with others internally and externally to: Accomplish tasks according to deadlines Resolve potentially difficult situations and reach “win/win” agreements Build “partnerships” across territories; departments; teams; etc. Exhibits a “Commitment to Continuous Improvement”. Examples: Never settles for status quo and is always looking for ways to improve PS operational efficiency Embraces new technologies and investigate/learn how to use to best effect Recognizes problems early on and works to find best solution Team player who is also able to work independently with little to no supervision for extended periods of time (e.g. a business week). Tungsten Automation is an Equal Opportunity Employer, M/F/D/V #J-18808-Ljbffr