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- Tasks: Support sales teams by managing admin tasks and ensuring smooth order processing.
- Company: Join a leading software company with a focus on professional services.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Other info: Dynamic team culture with a focus on collaboration and continuous improvement.
- Why this job: Be the backbone of the sales process and make a real impact on customer satisfaction.
- Qualifications: Degree preferred with 2-4 years experience in a professional services environment.
The predicted salary is between 30000 - 40000 £ per year.
Location: EMEA
Travel: Up to 1 trip per quarter
JOB PURPOSE
Sales Support Representative to enable PS Opportunity Owners to focus maximum time on selling by supporting on admin tasks and being the primary link to all other back-office functions to help ensure orders are processed compliantly but as efficiently as possible. Proactively review opportunities and do whatever is necessary including prompting and driving other people or functions to do what they need to do to ensure we have a smooth transaction to booking orders.
GENERAL RESPONSIBILITIES
- Support PS Opportunity Owner with preparing opportunities for booking
- Support PS Opportunity Owner with customer-impacting questions and requests
- Interface between PS, Order Fulfillment, Revenue Recognition, Ops and PS Management
- Direct requests/issues to appropriate functions
- Ownership of assigned issues through to resolution
- Support rest of PS Ops team where help is needed (bandwidth or product expertise)
- Continuously improve processes and systems to make team more effective & efficient
PROACTIVE REVIEW OF OPPORTUNITIES
- Proactive review of opportunities in PS Opportunity Dashboard running through checklist
- Track all assigned deals through to closure
- Participate in weekly & quarterly Sales team meetings
- Flag all items that need approvals and ensure approvals are sought for all items
- Verify credit limits through Accounts Receivable and support resolution of overdue invoices
- Ensure compliance with Business Conduct Guidelines and PS Policies
STATEMENT OF WORK OWNERSHIP
- Engage with Deal Managers, Legal, Delivery Directors, Opportunity Owners to assist with handling complex agreements and negotiations
- Generate SOW’s from appropriate templates incorporating Proposals created by Opportunity Owners
- Check existing terms on each transaction
- Check proactively with Order Fulfillment team for complex SOW’s or large/strategic deals to ensure no mistakes
CREATE ORDER PACKAGES FOR WON ORDERS
- Compile all documentation in an order package
- Create and submit an order package to OF team
- Ensure PO is reviewed and correct as soon as received
- Ensure CRM Oppty data is updated to reflect final booked deal
- Provide updates to PS leaders
- Archive all contract paperwork
While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.
SKILLS & KNOWLEDGE REQUIRED
- Associate or Bachelor's degree preferred with a minimum of 2-4 years of experience - preferably in a Professional Services environment.
- Experience in a software company is a plus.
- Familiarity with Sales Force & Financial Force PSA is a plus
- Experience with Professional Services contracts
- Fluent language skills in English are required, German and/or French are desirable
- Needs to be customer-service oriented and understand the value of accuracy and reliability.
- Needs to work with confidence within a team environment to ensure that overall team targets are achieved.
- Excellent communication skills & attention to detail
Kofax, Inc. is an Equal Opportunity Employer M/F/Disability/Vets
E22-029_Professional Services Sales Support Representative in Derry employer: Tungsten Automation
Contact Detail:
Tungsten Automation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E22-029_Professional Services Sales Support Representative in Derry
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that job.
✨Tip Number 2
Prepare for interviews by researching the company and role. We recommend jotting down key points about how your skills align with the job description. This will help you stand out and show you’re genuinely interested!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. We can’t stress enough how important it is to be comfortable talking about your experiences and how they relate to the role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace E22-029_Professional Services Sales Support Representative in Derry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Professional Services Sales Support Representative. Highlight relevant experience, especially in admin tasks and customer service, to show us you understand what we need.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use it to showcase your communication skills and attention to detail, and don’t forget to mention any experience with software or professional services.
Showcase Your Team Spirit: We love team players! In your application, share examples of how you've worked collaboratively in the past. This will help us see how you can support our PS Opportunity Owners and contribute to the overall team success.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Tungsten Automation
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Professional Services Sales Support Representative. Familiarise yourself with the job description and think about how your past experiences align with the tasks mentioned, like supporting opportunity owners and managing order packages.
✨Prepare for Scenario Questions
Expect questions that ask you to demonstrate how you'd handle specific situations, such as resolving issues with order fulfilment or managing complex agreements. Think of examples from your previous roles where you successfully navigated similar challenges.
✨Showcase Your Communication Skills
Since this role requires excellent communication, be ready to discuss how you've effectively communicated with different teams in the past. Highlight any experience you have interfacing with various departments, as this will show your ability to be the primary link between functions.
✨Demonstrate Proactivity
The job emphasises proactive review and improvement of processes. Be prepared to share instances where you took the initiative to streamline operations or improve efficiency in your previous roles. This will illustrate your commitment to making the team more effective.