Sr Cloud Operations Eningeer

About Tungsten Automation: At Tungsten Automation, we're at the forefront of technological innovation, driving business transformation with cutting-edge intelligent workflow automation solutions. This is primarily a remote role, attending the office location in Londonderry as needed.

About you: The ideal candidate is a highly motivated, detail-oriented cloud professional who thrives in a fast-paced operational environment where no two days look the same. You're calm under pressure when an incident hits, methodical when tracking it to resolution, and just as comfortable deep in AWS or Azure infrastructure as you are explaining an issue clearly to a customer, colleague, or partner. You're ready to operate as a go-to expert within the team, someone colleagues turn to for guidance, who's comfortable stepping up to cover for the Cloud Operations Manager, and who enjoys mentoring less experienced engineers. You're curious about how AI-enabled tools can streamline day-to-day operations, and you're keen to keep building your skills across evolving cloud platforms and technologies.

About the role: The Senior Cloud Operations Engineer, Cloud Services supports and manages the software components of the Tungsten Automation Cloud Solutions technology stack to deliver services to customers. Engineers are expected to provide first-class system operation and support to the Tungsten Automation Software cloud enterprise. The senior engineer must demonstrate technical maturity beyond that of the engineer and be able to professionally communicate with team members, management, other department personnel, third-party vendors, customers, and partners. They must work effectively in a team environment and provide guidance to and share expertise with others in the team. Successful candidates must demonstrate the ability to apply technology to support the needs of Cloud Solutions customers and partners.

Key Responsibilities: Specific responsibilities include, but are not limited to, the following:

• Application Operation Duties: Respond to requests from other support teams for incident support to manage and resolve incidents requiring intervention at platform process and application levels.
• Technical Application and Customer deployment of software and infrastructure.
• Cloud Platform operations: Monitor system status, activity, performance metrics and capacity.
• Participate in weekly on-call rotation to support the incident management process.
• Ensure system patches and updates are kept current.
• Be first line of contact for daily operations towards our vendors.
• Maintain up-to-date records of all system assets and licenses.
• Manage cloud technology resources such as compute and storage.
• Monitor the elasticity of cloud solutions and report irregularities and identify possible incidents.
• Monitor vendor performance periodically to ensure that service levels and commitments are being met by both sides.

Team specific duties: Act as first among equals and subject matter expert for management of cloud operations. Deputize as required for the Cloud Operations Manager. Support and, where appropriate, mentor less experienced members of the team. Utilize AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards.

Required Knowledge and Skills: Skills in prompting AI systems and assessing output quality. Ability to leverage AI to ideate, develop and scale to the needs of the department. Demonstrate skills relevant to incident and problem management. Ability to escalate support with outside consultants/vendors when necessary. Proven experience of having transferred knowledge to and supported other team members. Ability to prioritize and manage multiple tasks while remaining detail-oriented. Strong technical, analytical, and problem-solving skills. Excellent written, verbal, and organizational skills. Ability to communicate, in writing and orally, in a professional fashion. Accurately and professionally document all work.

Required Qualifications and Experience: Minimum of 4 years proven expertise on both AWS and Azure public cloud services. Minimum of 5 years experience with Linux and/or Windows Server. Working knowledge of Microsoft Azure and Amazon Web Services technology. Experience working in a Cloud/Software as a Service environment. Experience with SQL Server and other database technologies. Comprehensive understanding of networking protocols, technologies, and LAN/VLAN configurations. Experience as the principal SME within other technical teams.

Job Location: Londonderry remote role.

Benefits: 25 day holidays plus bank holidays, Private medical care, Pension, Life Assurance, Income Protection, Competitive Salaries, Excellent Training, Friendly working environment.

How to Apply: Please visit the careers page of our website and follow the instructions provided to upload your CV to this vacancy. The closing date for this post is: 25 August 2026. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as the Protestant community and women are currently under-represented in our workforce, we would particularly welcome applications from these groups.