Professional Services Operations Analyst TLNT1_NI in Derry

About Tungsten Automation: At Tungsten Automation, we're at the forefront of technological innovation, driving business transformation with cutting-edge intelligent workflow automation solutions. We're seeking a dynamic Sr Cloud Operations Engineer to join our team and help us continue this legacy of success. This is primarily a remote role, attending the office location in Londonderry as needed. Professional Services Operations Analyst, Londonderry, Northern Ireland (Ref: ) About the role The Professional Services Operations Analyst provides day to day operational support to the Professional Services (PS) territory and all related regions/departments; position reports directly to Director of Global PS Operations with strong dotted line to the VP of Professional Services. Key Responsibilities Specific responsibilities include, but are not limited to, the following: Operational management and oversight of Professional Services Project Cost Management System data accuracy to include: Assist in the preparation of reports to give visibility into project activity. Ensure that timesheets are received on a weekly basis and completed to meet timesheet guidelines Perform monthly audit of all time booking data to ensure accuracy and completeness Include audit of non-billable internal time to ensure accuracy Monitor and audit all internal reporting for territories/teams to ensure metric accuracy Assist with knowledge sharing in the usage of the PAM system within the Ops Team bookings; backlog and CPU (Client Project Utilization) metrics are accurate Assist in the preparation of materials related to the quarterly business reviews Provide reports on resources used from other territories (e.g., AMS, EMEA or APAC) Provide updated info to AR of upcoming/expected projects for credit check Review Average Bill Rate; Vacation Time; Reimbursable Travel; etc.) Proficiency with Microsoft Office applications - specifically Word, Excel and PowerPoint as follows: Excel: proficiency with basic Excel functionality; additional knowledge of pivot tables and more advanced Excel functions such as SUMIF; AVERAGE; COUNTA; VLOOKUP; etc. PowerPoint: proficiency with basic PowerPoint functionality; ability to create new presentations from scratch as well as update existing documents. Word: proficiency with basic Word functionality i.e., you should know the Word toolbar and how to use it; ability to create new document from scratch as well as update existing documents many of which will be in contract format. Works effectively with others internally and externally to: Accomplish tasks according to deadlines Resolve potentially difficult situations and reach win/win agreements Build partnerships across territories; departments; teams; etc. Exhibits a Commitment to Continuous Improvement. Examples: Never settles for status quo and is always looking for ways to improve PS operational efficiency Embraces new technologies and investigate/learn how to use to best effect Recognizes problems early on and works to find best solution Team player who is also able to work independently with little to no supervision for extended periods of time (e.g. a business week). While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business qualifications Job Location Primarily remote role, attending the office in Londonderry as needed. Benefits 25 day holidays plus bank holidays Private medical care Pension Life Assurance Income Protection Competitive Salaries Friendly working environment How to Apply Please visit our careers page on our website and follow the instructions provided to upload your CV to this vacancy. The closing date for this post is: 15 October 2026. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as the Protestant community and woman are currently under-represented in our workforce, we would particularly welcome applications from these group. Skills: Project cost management Hyperion SmartView PAM Benefits: Work From Home TLNT1_NI