Job Purpose: Provide day to day operational support to the Professional Services (PS) territory and all related regions/departments; position reports directly to Director of Global PS Operations with strong dotted line to the VP of Professional Services. Key Responsibilities: Operational management and oversight of Professional Services Project Cost Management System data accuracy to include : Assist in the preparation of reports to give visibility into project activity. Ensure that timesheets are received on a weekly basis and completed to meet timesheet guidelines Perform monthly audit of all time booking data to ensure accuracy and completeness Include audit of non-billable internal time to ensure accuracy Monitor and audit all internal reporting for territories/teams to ensure metric accuracy Assist with knowledge sharing in the usage of the PAM system within the Ops Team bookings; backlog and CPU (Client Project Utilization) metrics are accurate Assist in the preparation of materials related to the quarterly business reviews Provide reports on resources used from other territories (e.g., AMS, EMEA or APAC) Provide updated info to AR of upcoming/expected projects for credit check Review perhaps 1-2 trips per year Authorities: Director of Global Professional Services Operations, Vice President of Professional Services, Senior Vice President of Professional Services Interfaces: Finance/Accounting, Order Processing, Legal, Marketing, Partner/Reseller team, Sales, Professional Services, Technical Support, Human Resources and I.T. #J-18808-Ljbffr
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Tungsten Automation Corporation Recruitment Team
