The Operational Insights Analyst will play a central role within Sentric’s Operational Insights team, sitting within the Revenue Optimisation Department. This role sits at the intersection of music data analysis and data architecture: you’ll maintain data structures and conceive of pipelines and models that power reporting on Royalties and Rights, while also delivering analysis tools and insight that helps drive operational efficiency. You’ll work closely with the Rights, Royalties and Insights teams as both a creator of trustworthy data foundations and a translator of that data into business decisions.
Key Responsibilities
- Support revenue assurance activities by tracing discrepancies back through both source data and transformation logic.
- Partner with the Royalties, Rights and Insights teams to translate business and audit questions into robust, reusable data structures rather than one-off queries.
- Assist in tracking and following up on audit outcomes and contribute to the development and refinement of revenue assurance frameworks and methodologies.
- Working alongside senior team members, contribute to the build and maintenance of data models and transformation pipelines that convert raw rights, royalty and catalogue data into clean, analysis-ready tables in AWS and Snowflake.
- Provide input on schema design for reporting layers, applying database normalisation principles, primary/foreign key relationships and referential integrity across datasets.
- Build and maintain ETL/ELT pipelines that move data from source systems and royalty statement feeds into Snowflake, via AWS S3 and Athena.
- Write and troubleshoot SQL and Python-based transformations to process royalty and usage datasets, developing a growing focus on performance and efficiency over time.
- Build, maintain and iterate on dashboards and reports (e.g. Power BI, Tableau or Looker) on top of curated, well-modelled data.
- Evaluate and pilot AI-assisted data tooling (e.g. AI-generated reports) to accelerate insight delivery where appropriate.
- Support engineering/product teams on upstream schema or system changes, by helping to investigate and flag downstream impact on data models and reporting.
- Present findings and recommendations clearly to both technical and non-technical stakeholders.
Qualifications
We’re Looking for Someone With
- Proven product engineering experience, ideally including C#, TypeScript, ReactJS, or similar
- A solid understanding of relational databases and cloud platforms (AWS)
- Hands-on experience with, or genuine curiosity about, AI-assisted development and agentic coding tools
- Excellent communication and collaboration skills
- A pragmatic, principled approach to quality and continuous improvement
Bonus Points
- Experience running .NET applications in AWS
- Experience with the CWR standard
- Familiarity with the music publishing industry
- Experience establishing or contributing to team practices around AI-assisted engineering (tooling choices, review standards, responsible use)
Requirements
- Right to work in the UK
- Ability to work on-site at the Liverpool office (hybrid role)
Additional Information
What We Offer
- The opportunity to make a real, positive difference in the music industry
- A competitive salary and benefits package
- A supportive, inclusive environment that values diversity
- Flexible, hybrid working arrangements
- Real investment in your professional development, including in how you work with modern AI tooling
- Working at Believe means having individual and collective impact in a fast-growing company!
- At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry.
- We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world.
- We have two hearts at Believe – our People and our Artists.
- We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive.
ROCK THE JOB
- 25 days annual leave increasing with length of service (28 days at 3 years, 30 days at 5 years)
- 1 day off for your birthday
- 1 day off to move house each year
- Hybrid working policy
- Salary sacrifice pension with matched employer contributions up to 10%
- Life Assurance and Group Income Protection Plan
- Optional Private Medical Insurance (BIK)
- Enhanced Employee Assistance Programme
- Access to Eutelmed, a digital mental health and well-being platform offering sessions with experienced psychologists
- Tailor-made training and coaching programme
SING IN HARMONY
- Ambassador programme: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet.
Believe / Believe Music Publishing / Sentric Music strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.
This role is based in Liverpool. You must have the right to work in the UK otherwise your application will not be considered.
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Operational Insights Analyst in Liverpool employer: TuneCore, Inc.
At TuneCore, we pride ourselves on being an exceptional employer that champions creativity and operational excellence in the heart of London. Our inclusive work culture fosters personal and professional growth, offering a range of benefits including generous annual leave, a robust pension plan, and opportunities for career development. With a commitment to diversity and a mission to empower independent artists, we create a dynamic environment where every team member can thrive and contribute to meaningful change in the music industry.
