At a Glance
- Tasks: Join our team as a Customer Service Associate, helping customers with their medical claims 24/7.
- Company: AXA is a global leader in healthcare support, serving clients in over 200 countries for 55 years.
- Benefits: Enjoy competitive pay, flexible working options, and perks like private health cover and generous leave.
- Other info: Training starts on 26th August; apply early as we may close applications sooner.
- Why this job: Be part of a culture that values people, offers growth opportunities, and makes a real impact.
- Qualifications: Customer service experience is essential; adaptability and strong communication skills are key.
The predicted salary is between 19600 - 23200 € per year.
We’re recruiting Customer Service Associates to join us on a full-time permanent basis in Tunbridge Wells. You’ll join our dedicated teams who take pride in supporting customers 24/7 around the world with their medical claims journey.
Our aim is to become an even bigger player in the global marketplace in the next 2 years and we’re committed to ’Delighting our Customers’. Did you know that we place our people and our culture at the core of our ambitions? At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. After your training period, you’ll work part of your week away from home at our office in Tunbridge Wells.
Our shift patterns are designed to offer 24/7 support to our customers and involve a blend of day shifts, night shifts and weekends and will earn you 20% shift allowance in addition to your basic salary.
Induction & Training:
- Induction Date: 26th August
To help you settle into the team and to set you up for success in your new role, you’ll attend a 10-week training and coaching programme, delivered by specialists in the Tunbridge Wells office. During this time, you’ll work Monday to Friday 9am to 5pm, and you’ll need to be able to commit to full attendance.
What you’ll be doing:
- Ensuring the delivery of excellent customer service by providing relevant, detailed, and accurate information to every customer.
- Using your initiative and the information tools available to provide the best outcome for our customers.
- Answering calls whilst adhering to standard response times.
- Ensuring accurate and timely completion of documentation and follow up of cases.
- Remaining calm in the face of challenge to effectively help our customers when they need us the most.
What you’ll bring:
- Experience in a customer facing role is essential.
- Customer focused, with the ability to show empathy and build rapport, listening and assessing situations to make decisions whilst conducting yourself in a professional manner.
- Highly adaptable to change and managing multiple priorities.
- Excellent attention to detail with the ability to meet deadlines when working in a fast-paced environment.
- Ability to connect with a variety of people over the phone and via email, translating complex information in a simple way whilst following a call guide.
- Resilient and ambitious, taking ownership of complex queries and using own initiative.
- Experience in navigating complex, multiple IT applications simultaneously together with proven experience working with MS office or Google Workspace.
What we offer:
- Competitive annual starting salary of £24,665 rising incrementally to £27,770 over an approx. 24-month period as you progress in the role.
- 20% shift allowances of up to £4,933.
- Annual company & performance-based bonus.
- Contributory pension scheme (up to 12% employer contributions).
- Life Assurance (up to 10 x annual salary).
- Private health cover.
- 25 days annual leave plus Bank Holidays.
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.
AXA – Customer Service Associate in Royal Tunbridge Wells employer: TunbridgeWells
At AXA, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee well-being and growth. Located in the vibrant town of Tunbridge Wells, our Customer Service Associates enjoy competitive salaries, generous shift allowances, and a comprehensive benefits package, including private health cover and a contributory pension scheme. With a strong commitment to professional development and a flexible working environment, AXA is an excellent employer for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land AXA – Customer Service Associate in Royal Tunbridge Wells
✨Tip Number 1
Familiarise yourself with AXA's values and customer service philosophy. Understanding their commitment to 'Delighting our Customers' will help you align your responses during interviews and showcase your enthusiasm for the role.
✨Tip Number 2
Prepare for the virtual group introduction call by thinking of examples from your past experiences that demonstrate your customer service skills. Be ready to discuss how you've handled challenging situations and built rapport with customers.
✨Tip Number 3
Practice your communication skills, especially in translating complex information into simple terms. This is crucial for a Customer Service Associate role, as you'll need to assist customers effectively over the phone and via email.
✨Tip Number 4
Be prepared to discuss your adaptability and ability to manage multiple priorities. Think of specific instances where you've successfully navigated change or worked under pressure, as this will resonate well with the fast-paced environment at AXA.
We think you need these skills to ace AXA – Customer Service Associate in Royal Tunbridge Wells
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service roles. Use specific examples that demonstrate your ability to handle complex queries and provide excellent customer support.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your understanding of AXA's commitment to 'Delighting our Customers'. Mention how your skills align with the job requirements.
Prepare for Screening Questions:Be ready to answer screening questions thoughtfully. These are crucial for shortlisting, so reflect on your experiences and how they relate to the role before you apply.
Follow Up After Application:If you haven't heard back within a week or two, consider sending a polite follow-up email to express your continued interest in the position and inquire about the status of your application.
How to prepare for a job interview at TunbridgeWells
✨Show Your Customer Service Skills
Since the role is all about customer service, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to empathise and build rapport with customers.
✨Demonstrate Adaptability
AXA values adaptability, so be ready to discuss situations where you've had to manage multiple priorities or adapt to changes quickly. This will show that you can thrive in a fast-paced environment.
✨Familiarise Yourself with the Role
Read up on AXA's services and the specifics of the Customer Service Associate role. Understanding their mission to 'Delight Customers' will help you align your answers with their values during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you've remained calm under pressure and effectively resolved complex issues, as this is crucial for the role.
