At a Glance
- Tasks: Support frontline services, manage data, and improve systems for the Waste & Street Scene team.
- Company: Join Tunbridge Wells Borough Council, a supportive and collaborative workplace.
- Benefits: Competitive salary, generous leave, hybrid working, and professional development opportunities.
- Other info: Enjoy a variety of projects and access to training and employee benefits.
- Why this job: Make a real impact in your community while developing your skills in a dynamic environment.
- Qualifications: Experience in waste management, strong organisational skills, and proficiency in Microsoft Office.
The predicted salary is between 31612 - 33276 £ per year.
Are you organised, analytical and confident working with data, systems and a wide range of people? We are looking for a proactive Senior Administration Officer to join our supportive Waste & Street Scene team. This is a varied role in which you will help to keep important frontline services running effectively, provide high-quality support to colleagues and contribute to improvements that benefit our customers.
You will oversee key administrative, financial and performance systems, including processing purchase orders and invoices, preparing service performance updates and supporting the budget-setting process. You will also lead the administration of the Council’s garden waste subscription service and help ensure that team systems, databases and web pages are accurate and up to date. Working closely with the Waste and Street Scene Team Leader, contractors and internal teams, you will monitor performance, investigate service enquiries and complaints, and help identify opportunities to improve systems and services. You will also provide support and training to the Administration Assistant.
What you’ll bring
- Significant experience within the waste, street cleansing or disposal industry
- Experience of using waste management systems to update, review and extract data
- Experience of producing reports and monitoring performance indicators
- Strong administrative and organisational skills
- The ability to prioritise effectively, work under pressure and meet deadlines
- Excellent communication and relationship-building skills
- Experience of working with contractors and internal and external stakeholders
- A collaborative approach, good judgement and strong problem-solving skills
- Confidence in using Microsoft Office applications, including Word, Excel and PowerPoint
You will also need good attention to detail, strong report-writing and analytical skills, and the confidence to resolve service issues while knowing when to raise concerns with your manager.
What we offer
- Competitive salary: £31,612, increasing to £32,444 after one year, and £33,276 after two years subject to managerial approval.
- Generous leave: 22 days’ annual leave, increasing to 27 days after five years’ continuous Local Government service, plus bank holidays and three additional days in December.
- Pension: Membership of the Local Government Pension Scheme, with an employer contribution of 16.8%.
- Hybrid working: Available following successful completion of your probation period and subject to service needs.
- Free staff parking
- Development: Access to corporate training, online and in-person learning, webinars and continued professional development.
- Employee benefits: Access to the HAPI benefits hub and an Employee Assistance Programme through Health Assured.
If you are a calm, resilient and organised professional who enjoys working with people, improving processes and making sense of detailed information, we would be pleased to hear from you. This role is subject to a basic DBS check.
Safeguarding
The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
Senior Administration Officer in Royal Tunbridge Wells employer: Tunbridge Wells
Tunbridge Wells Borough Council is an excellent employer for planning professionals, offering a supportive and collaborative work culture that encourages career growth. With a diverse range of planning applications to manage, employees benefit from comprehensive learning opportunities, a generous leave policy, and the flexibility of hybrid working arrangements, all while contributing to the sustainable development of one of Kent's most attractive boroughs.
