At a Glance
- Tasks: Deliver exceptional customer service and support across various council services.
- Company: Join the Tunbridge Wells Borough Council at The Amelia, a vibrant community hub.
- Benefits: Enjoy competitive salary, generous holiday, hybrid working, and personal development opportunities.
- Other info: Flexible working hours with a supportive team environment.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 24000 - 28000 £ per year.
Are you customer focused and outstanding at delivering a positive customer experience? Then join us at The Amelia, where you’ll be part of a multi-skilled team delivering incredibly valuable and important services that positively impact the lives of everyone in our community.
The Amelia is an amazing facility that houses art exhibitions, cultural resources, libraries, and Council services. It’s a destination of national repute and a facility that’s leading the way in delivering an integrated, visitor-first, culture and community experience.
As a Customer Experience Assistant, you’ll respond to customer enquiries via our contact centre, both on the phone and face to face, advising on a wide range of services including Council Tax, parking enquiries, Assembly Hall Theatre bookings, tourist information, library services, the delivery of events, and much more.
You’ll begin your journey with an intensive yet rewarding training schedule, which will equip you with the skills and knowledge to progress your career in customer service through this exciting career graded position.
To be successful, you will need:
- Excellent communication skills, both written and verbal
- The ability to advise customers across a broad range of Council and Amelia services
- Confidence, tact, diplomacy, and empathy
- A ‘can-do’ approach and the ability to contribute positively to both the team and the customer’s experience
- GCSEs (or equivalent) including Maths and English, and proficiency in IT (Microsoft Office)
- Ability to work weekends and occasional evenings, your hours will be worked on a rota basis
What we offer:
- Financial: An attractive basic salary within a clear pay structure
- Holiday Entitlement: 22 days annual leave (increasing to 27 days after 5 years continuous Local Government service) plus three additional days in December and bank holidays
- Employee Assistance Programme: The Council has partnered with Health Assured to provide staff with access to EAP (Employee Assistance Programme) to assist in balancing everyday life with the requirement of work and home
- Free staff parking
- Pensions: Membership of the Local Government (CARE – Career Average (Revalued Earnings) Pension Scheme – Employer contribution of 19.7%
- Hybrid: The Council operates a hybrid working model with minimum 2 days working in the office
- Personal Development: Invaluable training opportunities for continuing professional development
Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.
Safeguarding: The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment. This post is subject to a satisfactory Basic DBS check.
Hybrid Customer Experience Assistant | Training & Growth in Royal Tunbridge Wells employer: Tunbridge Wells Borough Council
Join Tunbridge Wells Borough Council at The Amelia, a vibrant hub for culture and community, where your role as a Hybrid Customer Experience Assistant will allow you to make a meaningful impact on the lives of residents. With a strong focus on employee growth through comprehensive training and a supportive work culture, you'll enjoy a competitive salary, generous leave entitlements, and the flexibility of hybrid working. Embrace the opportunity to be part of a dedicated team in a prestigious facility that values customer service excellence and community engagement.
Contact Details:
Tunbridge Wells Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Experience Assistant | Training & Growth in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company! Research Tunbridge Wells Borough Council and The Amelia. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering a positive customer experience, try role-playing common customer scenarios with friends or family. This will boost your confidence and help you respond effectively during the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to customer service. Building relationships can give you insider tips and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. This way, you’ll be in the best position to showcase your skills and enthusiasm for the Customer Experience Assistant role.
We think you need these skills to ace Hybrid Customer Experience Assistant | Training & Growth in Royal Tunbridge Wells
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about delivering a top-notch customer experience, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively advise customers on various services.
Tailor Your Application:Don’t just send in a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Experience Assistant role. Mention your relevant experience and how it aligns with the values of The Amelia.
Be Personable and Approachable:We want to see your personality shine through in your application. Use a friendly tone and share examples that showcase your empathy and tact when dealing with customers. This will help us see how you can contribute positively to our team.
Apply Through Our Website:Make sure to apply through our website for the best chance of success! It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity at The Amelia.
How to prepare for a job interview at Tunbridge Wells Borough Council
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle enquiries and complaints effectively, as well as the importance of empathy and communication. This will help you demonstrate your knowledge and passion for delivering a positive customer experience.
✨Familiarise Yourself with The Amelia
Research The Amelia and its services thoroughly. Knowing about the art exhibitions, library services, and community events will show your genuine interest in the role and the organisation. Be prepared to discuss how you can contribute to enhancing the visitor experience.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or a situation where you had to provide information quickly. Practising your responses will help you feel more confident and articulate during the interview.
✨Showcase Your Team Spirit
Since the role involves working within a multi-skilled team, be ready to share examples of how you've successfully collaborated with others in the past. Highlight your 'can-do' attitude and how you can positively impact both the team and the customer experience.
