At a Glance
- Tasks: Support residents facing homelessness by providing expert housing advice and tailored solutions.
- Company: Join Tunbridge Wells Borough Council, dedicated to making a real difference in the community.
- Benefits: Enjoy 22 days annual leave, pension contributions, and personal development opportunities.
- Other info: Hybrid working options available after probation; commitment to safeguarding vulnerable individuals.
- Why this job: Make a positive impact on people's lives while developing your skills in a rewarding role.
- Qualifications: Experience in housing or advisory roles with strong communication and decision-making skills.
The predicted salary is between 30000 - 40000 £ per year.
Make a real difference when it matters most. We are looking for a proactive and customer-focused Housing Options Advisor to join our Housing Service on a 12-month fixed term basis. This is a rewarding opportunity to support residents who are homeless or at risk of homelessness, helping them access safe and sustainable housing solutions. If you have experience working in housing or supporting vulnerable clients and want to contribute to making a difference, then this is the role for you!
About the role
As a Housing Options Advisor, you will be at the forefront of preventing homelessness and supporting vulnerable households. You’ll work closely with customers to understand their circumstances, provide high-quality housing advice, and identify practical solutions tailored to their needs. You will manage a varied caseload in a fast-paced environment, ensuring our statutory duties are met while delivering a person‑centred service.
Typical responsibilities include:
- Providing expert housing advice and homelessness prevention support
- Assessing applications in line with housing legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017
- Developing and reviewing personalised housing plans to prevent or relieve homelessness
- Managing a caseload of customers, including those with complex needs
- Making legally compliant decisions and issuing clear, accurate correspondence
- Working collaboratively with internal teams, landlords, and partner agencies to secure sustainable housing outcomes
- Maintaining accurate case records and ensuring compliance with statutory requirements
About you
We are looking for someone who:
- Has experience working in housing, homelessness, or a related advisory role
- Has a good understanding of housing legislation and homelessness duties
- Is an excellent communicator, leading with empathy when dealing with vulnerable customers
- Can manage a busy caseload and prioritise effectively in a pressured environment
- Is confident making decisions and producing clear, accurate written work
- Works collaboratively and builds strong relationships with partners
You’ll be solution-focused, resilient, and committed to delivering high-quality services that make a positive difference to people’s lives. This post is subject to a satisfactory basic DBS check.
What we offer
We recognise the importance of supporting our employees both professionally and personally. In return, we offer:
- Holiday entitlement: 22 days annual leave (increasing to 27 days after 5 years’ continuous Local Government service), plus bank holidays and three additional days in December
- Pension: Membership of the Local Government Career Average (CARE) Pension Scheme, with a generous employer contribution of 19.7%
- Free staff parking
- HAPI benefits platform: Access to an all‑in‑one benefits hub, offering employee perks, wellbeing support, discounts, and everyday savings
- Personal development: A range of training opportunities to support your continuing professional development
- Employee Assistance Programme (EAP): In partnership with Health Assured, providing confidential support to help balance work and personal life
- Hybrid - The potential for hybrid working will be discussed upon successful completion of probation
Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.
Safeguarding
The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
Housing Options Advisor - 12 Month FTC in Royal Tunbridge Wells employer: Tunbridge Wells Borough Council
Tunbridge Wells Borough Council is an exceptional employer dedicated to making a meaningful impact in the community. With a strong focus on employee wellbeing, we offer generous holiday entitlements, a supportive pension scheme, and access to personal development opportunities, all within a collaborative and inclusive work culture. Join us in our mission to provide vital housing support while enjoying the benefits of a flexible working environment in the beautiful town of Royal Tunbridge Wells.
Contact Details:
Tunbridge Wells Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Options Advisor - 12 Month FTC in Royal Tunbridge Wells
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We think you need these skills to ace Housing Options Advisor - 12 Month FTC in Royal Tunbridge Wells
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
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How to prepare for a job interview at Tunbridge Wells Borough Council
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Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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