At a Glance
- Tasks: Deliver exceptional customer service and support across various council services.
- Company: Join Tunbridge Wells Borough Council at The Amelia, a vibrant community hub.
- Benefits: Attractive salary, 22 days holiday, free parking, and hybrid working options.
- Other info: Enjoy ongoing training and career progression in a supportive environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a positive, can-do attitude required.
The predicted salary is between 24000 - 28000 £ per year.
Are you customer focused and outstanding at delivering a positive customer experience? Then join us at The Amelia, where you’ll be part of a multi-skilled team delivering incredibly valuable and important services that positively impact the lives of everyone in our community.
The Amelia is an amazing facility that houses art exhibitions, cultural resources, libraries, and Council services. It’s a destination of national repute and a facility that’s leading the way in delivering an integrated, visitor-first, culture and community experience.
As a Customer Experience Assistant, you’ll respond to customer enquiries via our contact centre, both on the phone and face to face, advising on a wide range of services including Council Tax, parking enquiries, Assembly Hall Theatre bookings, tourist information, library services, the delivery of events, and much more.
You’ll begin your journey with an intensive yet rewarding training schedule, which will equip you with the skills and knowledge to progress your career in customer service through this exciting career graded position.
To be successful, you will need:
- Excellent communication skills, both written and verbal
- The ability to advise customers across a broad range of Council and Amelia services
- Confidence, tact, diplomacy, and empathy
- A ‘can-do’ approach and the ability to contribute positively to both the team and the customer’s experience
- GCSEs (or equivalent) including Maths and English, and proficiency in IT (Microsoft Office)
- Ability to work weekends and occasional evenings, your hours will be worked on a rota basis
What we offer:
- Financial: An attractive basic salary within a clear pay structure
- Holiday Entitlement: 22 days annual leave (increasing to 27 days after 5 years continuous Local Government service) plus three additional days in December and bank holidays
- Employee Assistance Programme: The Council has partnered with Health Assured to provide staff with access to EAP (Employee Assistance Programme) to assist in balancing everyday life with the requirement of work and home
- Free staff parking
- Pensions: Membership of the Local Government (CARE – Career Average (Revalued Earnings) Pension Scheme – Employer contribution of 19.7%
- Hybrid: The Council operates a hybrid working model with minimum 2 days working in the office
- Personal Development: Invaluable training opportunities for continuing professional development
Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.
Safeguarding: The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment. This post is subject to a satisfactory Basic DBS check.
Customer Experience Assistant in Royal Tunbridge Wells employer: Tunbridge Wells Borough Council
Join Tunbridge Wells Borough Council as a Customer Experience Assistant at The Amelia, where you will be part of a dynamic team dedicated to enhancing community services in a prestigious cultural hub. Enjoy a supportive work environment with comprehensive training, generous holiday allowances, and a commitment to personal development, all while making a meaningful impact on the lives of residents. With a hybrid working model and a focus on employee well-being, this role offers an excellent opportunity for growth and job satisfaction in a vibrant location.
Contact Details:
Tunbridge Wells Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Assistant in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company! Research Tunbridge Wells Borough Council and The Amelia. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Assistant, you'll need to be spot on with both verbal and written communication. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your 'can-do' attitude! During interviews, share examples of how you've tackled challenges in the past. This will demonstrate your problem-solving skills and your ability to contribute positively to the team and customer experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at The Amelia. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Customer Experience Assistant in Royal Tunbridge Wells
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about delivering a positive customer experience, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively advise customers on various services.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Experience Assistant role. Mention your relevant experience and how it aligns with the values of The Amelia and Tunbridge Wells Borough Council.
Be Personable and Approachable:In your application, let your personality shine through! We want to see that you have a ‘can-do’ attitude and can connect with people. Share examples of how you've used tact, diplomacy, and empathy in past roles to enhance customer experiences.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our amazing team!
How to prepare for a job interview at Tunbridge Wells Borough Council
✨Know Your Customer Service Basics
Brush up on the key principles of customer service, especially in a council context. Be ready to discuss how you would handle various customer enquiries, from Council Tax to library services. This shows that you understand the role and are prepared to contribute positively.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family, focusing on both verbal and non-verbal communication. Remember, it’s not just what you say, but how you say it!
✨Demonstrate Empathy and Tact
Prepare examples from your past experiences where you successfully handled difficult situations with empathy and tact. This could be a time when you resolved a customer complaint or helped someone in need. Sharing these stories will highlight your ability to connect with customers.
✨Research The Amelia and Its Services
Familiarise yourself with The Amelia's offerings and its role in the community. Understanding the facility's mission and services will allow you to answer questions more effectively and show your genuine interest in being part of their team.
