At a Glance
- Tasks: Deliver exceptional customer service and assist with various enquiries at The Amelia.
- Company: Join the Tunbridge Wells Borough Council team at a renowned cultural hub.
- Benefits: Attractive salary, generous holiday entitlement, and career progression opportunities.
- Other info: Enjoy a dynamic work environment with training and growth potential.
- Why this job: Make a positive impact in your community while developing valuable skills.
- Qualifications: Strong communication skills and a friendly, can-do attitude required.
The predicted salary is between 24000 - 28000 £ per year.
Are you customer focused and outstanding at delivering a positive customer experience? Then join us at The Amelia, where you’ll be part of a multi-skilled team delivering incredibly valuable and important services that positively impact the lives of everyone in our community.
The Amelia is an amazing facility that houses art exhibitions, cultural resources, libraries, and Council services. It’s a destination of national repute and a facility that’s leading the way in delivering an integrated, visitor-first, culture and community experience.
As a Customer Experience Assistant, you’ll respond to customer enquiries via our contact centre, both on the phone and face to face, advising on a wide range of services including Council Tax, parking enquiries, Assembly Hall Theatre bookings, tourist information, library services, the delivery of events, and much more.
You’ll begin your journey with an intensive yet rewarding training schedule, which will equip you with the skills and knowledge to progress your career in customer service through this exciting career graded position.
To be successful, you will need:
- Excellent communication skills, both written and verbal
- The ability to advise customers across a broad range of Council and Amelia services
- Confidence, tact, diplomacy, and empathy
- A ‘can-do’ approach and the ability to contribute positively to both the team and the customer’s experience
- GCSEs (or equivalent) including Maths and English, and proficiency in IT (Microsoft Office)
- Ability to work weekends and occasional evenings, your hours will be worked on a rota basis.
What we offer:
- Financial: An attractive basic salary within a clear pay structure
- Holiday Entitlement: 22 days annual leave (increasing to 27 days after 5 years continuous Local Government service) plus three additional days in December
Hybrid Customer Experience Assistant | Training & Growth employer: Tunbridge Wells Borough Council
At Tunbridge Wells Borough Council, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. Working at The Amelia not only offers a competitive salary and generous holiday entitlement but also provides a vibrant work culture where you can thrive in a supportive environment dedicated to community service. With comprehensive training and development opportunities, you'll be empowered to enhance your skills while making a meaningful impact in the lives of residents and visitors alike.
Contact Details:
Tunbridge Wells Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Experience Assistant | Training & Growth
✨Tip Number 1
Get to know the company! Research The Amelia and Tunbridge Wells Borough Council. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering a positive customer experience, try role-playing common customer scenarios with friends or family. This will boost your confidence and help you respond effectively during the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to customer service. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. This way, you’ll be in the best position to showcase your skills and enthusiasm for the role.
We think you need these skills to ace Hybrid Customer Experience Assistant | Training & Growth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Experience Assistant. We want to see how you can contribute to delivering that positive customer experience!
Show Off Your Communication Skills:Since excellent communication is key for this role, ensure your written application reflects your ability to convey information clearly and effectively. Use examples that demonstrate your verbal and written prowess.
Highlight Your Customer Service Experience:We’re looking for someone who’s got a knack for customer service. Share any relevant experiences where you’ve gone above and beyond to help customers, whether in previous jobs or volunteer roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The Amelia.
How to prepare for a job interview at Tunbridge Wells Borough Council
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss how you would handle various customer scenarios, especially those related to Council services. This shows that you understand the role and are prepared to deliver a positive experience.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family, focusing on both verbal and non-verbal communication. Remember, it’s not just what you say, but how you say it!
✨Demonstrate Empathy and Problem-Solving
Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your ability to empathise with customers and provide solutions, as this will resonate well with the interviewers looking for a 'can-do' attitude.
✨Research The Amelia and Its Services
Familiarise yourself with The Amelia's offerings and its role in the community. Being knowledgeable about their services will not only impress the interviewers but also help you answer questions more effectively and show your genuine interest in the position.
