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- Tasks: Join our team to assess housing applications and support those in need of housing assistance.
- Company: Be part of a dedicated Council team focused on housing solutions and community support.
- Benefits: Enjoy 22 days annual leave, hybrid work options, and a generous pension scheme.
- Why this job: Make a real impact by helping vulnerable individuals and families find housing stability.
- Qualifications: Experience in customer-facing roles and knowledge of housing legislation is essential.
- Other info: Contact Katie for an informal chat about the role and application process.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for someone to join our Housing Triage and Allocations team. You will be responsible for assessing housing register applications and the daily running the Council’s Housing Register in accordance with the Council’s Allocations Scheme and Part6 of the Housing Act 1996. This includes making enquiries with customer, obtaining required documentation, evidence, banding decisions, verifications and assisting with shortlists.
Your role will also involve triaging customers who are seeking housing assistance, presenting as homeless or have been threatened with homelessness. You would be required to help carry out the initial enquiries which will support the casework of the Housing Options Advisors. You will be working as part of the Allocations Team alongside other colleagues in the wider Housing Options Team.
Who you will be
We are looking for someone who has worked in a customer facing role within a housing team or post. You will have working knowledge of housing allocations and homelessness legislation along with the understanding of the welfare benefit system and welfare reform changes.
You will need to be resilient and able to deal with complex queries and have experience of working with vulnerable adults and young people. It is important for the successful applicant to demonstrate compassion, empathy and be pragmatic.
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22 Days Annual Leave plus bank holidays, increasing to 27 after 5 years’ continuous service
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Membership to Local Government Pension Scheme with 19.7% employer contribution
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Career development and training opportunities
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Access to eye care vouchers and VDU Glasses
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Cycle to Work Scheme
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Access to EAP Services 24/7
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Hybrid Working
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Free parking
For an informal discussion about this post, you can contact Katie Osadchuk, Housing Allocations Team Leader via email on Katie.Barclay@Tunbridgewells.gov.uk or 01892 554 119
Our competency framework describes what’s expected from our employees in terms of attitudes and behaviors. To view our core competencies, click
Closing Date: Monday 4th November
Interview Date: WC 11/11/24
How to apply
We only accept online applications. If you require access to a computer and/or the internet, you can use our facilities free of charge at The Amelia Scott. Please call ahead to book an appointment Tel. 01892 554171.
Housing Triage & Allocations Officer employer: Tunbridge Wells Borough Council
Contact Detail:
Tunbridge Wells Borough Council Recruiting Team
+441892554119
Katie.Barclay@Tunbridgewells.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Triage & Allocations Officer
✨Tip Number 1
Familiarize yourself with the Council's Allocations Scheme and Part 6 of the Housing Act 1996. Understanding these regulations will not only help you in the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any previous experience you have working with vulnerable adults and young people. Be ready to share specific examples of how you've shown compassion and empathy in challenging situations.
✨Tip Number 3
Prepare to discuss complex queries you've handled in the past. Think about how you approached these situations and what outcomes you achieved, as this will showcase your resilience and problem-solving skills.
✨Tip Number 4
Reach out to Katie Osadchuk for an informal chat about the role. This can give you valuable insights into the team dynamics and expectations, making you a more informed candidate during the interview.
We think you need these skills to ace Housing Triage & Allocations Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Housing Triage & Allocations Officer. Familiarize yourself with the Council's Allocations Scheme and the relevant housing legislation to demonstrate your knowledge in your application.
Tailor Your CV: Highlight your experience in customer-facing roles within housing teams. Emphasize your understanding of housing allocations, homelessness legislation, and your ability to handle complex queries, especially those involving vulnerable individuals.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your commitment to providing compassionate support. Use specific examples from your past experiences that showcase your empathy and resilience in challenging situations.
Review and Submit: Before submitting your application, review all documents for clarity and accuracy. Ensure that your application reflects the competencies outlined in the job description and aligns with the values of the organization.
How to prepare for a job interview at Tunbridge Wells Borough Council
✨Understand Housing Legislation
Make sure you have a solid understanding of housing allocations and homelessness legislation, especially Part 6 of the Housing Act 1996. Be prepared to discuss how these laws impact your role and the decisions you would make.
✨Show Empathy and Compassion
Since you'll be working with vulnerable adults and young people, it's crucial to demonstrate your ability to empathize with their situations. Prepare examples from your past experiences where you've shown compassion in a customer-facing role.
✨Prepare for Complex Queries
Expect to encounter complex queries during the interview. Think of scenarios where you successfully navigated difficult situations or resolved challenging issues, and be ready to share those stories.
✨Familiarize Yourself with the Council's Allocations Scheme
Research the specific Allocations Scheme used by the Council. Understanding its principles and how it operates will show your commitment and readiness to contribute effectively to the team.
