At a Glance
- Tasks: Deliver exceptional customer service and assist with various enquiries at The Amelia.
- Company: Join Tunbridge Wells Borough Council, a leader in community services.
- Benefits: Attractive salary, 22 days holiday, and career progression opportunities.
- Other info: Dynamic work environment with a focus on teamwork and customer satisfaction.
- Why this job: Make a positive impact in your community while developing valuable skills.
- Qualifications: Strong communication skills and a friendly, can-do attitude required.
The predicted salary is between 24000 - 28000 £ per year.
Are you customer focused and outstanding at delivering a positive customer experience? Then join us at The Amelia, where you’ll be part of a multi-skilled team delivering incredibly valuable and important services that positively impact the lives of everyone in our community.
The Amelia is an amazing facility that houses art exhibitions, cultural resources, libraries, and Council services. It’s a destination of national repute and a facility that’s leading the way in delivering an integrated, visitor-first, culture and community experience.
As a Customer Experience Assistant, you’ll respond to customer enquiries via our contact centre, both on the phone and face to face, advising on a wide range of services including Council Tax, parking enquiries, Assembly Hall Theatre bookings, tourist information, library services, the delivery of events, and much more.
You’ll begin your journey with an intensive yet rewarding training schedule, which will equip you with the skills and knowledge to progress your career in customer service through this exciting career graded position.
To be successful, you will need:
- Excellent communication skills, both written and verbal
- The ability to advise customers across a broad range of Council and Amelia services
- Confidence, tact, diplomacy, and empathy
- A ‘can-do’ approach and the ability to contribute positively to both the team and the customer’s experience
- GCSEs (or equivalent) including Maths and English, and proficiency in IT (Microsoft Office)
- Ability to work weekends and occasional evenings, your hours will be worked on a rota basis.
What we offer:
- Financial: An attractive basic salary within a clear pay structure
- Holiday Entitlement: 22 days annual leave (increasing to 27 days after 5 years continuous Local Government service) plus three additional days in December
Customer Experience Assistant employer: Tunbridge Wells Borough Council
At Tunbridge Wells Borough Council, we pride ourselves on being an exceptional employer, offering a supportive work culture that values customer service excellence and community impact. As a Customer Experience Assistant at The Amelia, you will benefit from comprehensive training, opportunities for career progression, and a generous holiday entitlement, all while working in a vibrant facility that enriches the lives of our residents and visitors alike.
Contact Details:
Tunbridge Wells Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Assistant
✨Tip Number 1
Get to know the company! Research The Amelia and Tunbridge Wells Borough Council. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with a variety of customer enquiries, role-play scenarios with friends or family can help you feel more confident when responding to questions on the spot.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to customer service. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing the Customer Experience Assistant role.
We think you need these skills to ace Customer Experience Assistant
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to create positive experiences for customers, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. We love seeing how you connect your skills and experiences to the role of Customer Experience Assistant at The Amelia.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on communicating your qualifications effectively!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you can easily track your application status there too!
How to prepare for a job interview at Tunbridge Wells Borough Council
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Understand what makes a great customer experience and be ready to share examples from your past. This will show that you’re not just familiar with the role but genuinely passionate about delivering excellent service.
✨Research The Amelia
Take some time to learn about The Amelia and its services. Familiarise yourself with their offerings, such as art exhibitions and library services. Being knowledgeable about the facility will help you answer questions confidently and demonstrate your enthusiasm for the position.
✨Practice Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you would handle various customer scenarios. This will help you feel more at ease during the actual interview.
✨Show Your Can-Do Attitude
During the interview, highlight your positive attitude and willingness to go the extra mile for customers. Share specific examples where you’ve demonstrated empathy, tact, or problem-solving skills. This will resonate well with the interviewers looking for someone who can contribute positively to the team.
