At a Glance
- Tasks: Patrol streets, monitor parking, and assist the public with queries.
- Company: Join Tunbridge Wells Borough Council, a supportive and diverse team.
- Benefits: Competitive salary, sign-on bonus, generous leave, and professional development.
- Other info: Full training provided, with opportunities for career growth and personal development.
- Why this job: Enjoy an active outdoor role while making a positive impact in your community.
- Qualifications: No experience needed; just bring excellent communication and customer service skills.
The predicted salary is between 25956 - 25956 £ per year.
Town Hall, Royal Tunbridge Wells, TN11RS
Contract Type: Full Time - Permanent
Contract Details: Tunbridge Wells Borough Council
Salary: £25,956 (with a £2,100 sign on payment, details in the advert below)
Do you enjoy being active, working independently, and interacting with the public? We are hiring a Civil Enforcement Officer; a public-facing, outdoor role where you'll be responsible for helping to manage traffic flow and ensure parking regulations are followed. This is an exciting opportunity for someone who enjoys working outdoors and has the commitment, passion and drive to help an enthusiastic team deliver a high-quality service. You will provide outstanding customer care, within a high profile and vital Council service that supports the day-to-day activities of all residents, business and the thousands of daily visitors to the area. Our team is diverse, friendly, helpful and supportive and we are looking for someone who can positively contribute to the team and wider organisational culture. Shaping our Borough, Making a Difference is at the heart of the work we do!
Key Responsibilities
- Patrolling streets and car parks on foot or in a vehicle to monitor parking compliance.
- Issuing Penalty Charge Notices (PCNs) to vehicles parked in contravention of regulations.
- Providing assistance to the public, including:
- Directions to local attractions or services
- Information about parking rules and locations
- Reporting issues such as damaged signs, road hazards, or abandoned vehicles.
- Using handheld devices to record information and communicate with the team.
You don't need prior experience - full training is provided - but the following qualities are essential:
- Excellent communication: You'll be the face of the council, so being approachable and clear is key.
- Customer service: Helping people with a wide range of queries, not just parking-related.
- Physical fitness: You'll walk several miles a day, often in varying weather conditions.
- Teamwork and independence: You'll work solo most of the time but stay in regular contact with your team.
Who you will be
We are looking for someone that is self-motivated, a strong communicator, resilient, who has proven ability to be diplomatic, calm, kind, empathetic and detail oriented.
Working Hours
Schedule: 7.4 hours per day, 5 days a week
Shifts: Between 7:30 AM and 7:00 PM, on a two week rotating cycle
Requirements
- Standard DBS check (Disclosure and Barring Service) must be passed
- Full UK driving license preferred but not essential.
Training & Development
Full induction and ongoing professional development opportunities. This includes the NVQ Level 2 qualification. This post is subject to a satisfactory DBS check.
What we offer
- Financial: An attractive basic salary within a clear pay structure. In addition to your salary, receive a sign on payment of £2,100 (50% paid on completion of probation and 50% at 18 months). This is for new staff joiners to TWBC, not internal applicants.
- Holiday Entitlement: 22 days annual leave (increasing to 27 days after 5 years continuous Local Government service) plus three additional days in December and bank holidays.
- Pensions: Membership of the Local Government (CARE - Career Average (Revalued Earnings) Pension Scheme - Employer contribution of 19.7%.)
- Free staff parking.
- Access to HAPI an all in one benefits hub, giving you easy access to a wide range of employee perks, wellbeing support, discounts, and everyday savings.
- Personal Development: Invaluable training opportunities for continuing professional development.
- Employee Assistance Programme: The Council has partnered with Health Assured to provide staff with access to EAP (Employee Assistance Programme) to assist in balancing everyday life with the requirement of work and home.
Tunbridge Wells - Working for Equality. We welcome applications from all sections of the community.
Safeguarding
The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
Civil Enforcement Officer employer: Tunbridge Wells Borough Council
Tunbridge Wells Borough Council is an excellent employer, offering a supportive and friendly work culture where employees can thrive in their roles as Civil Enforcement Officers. With a commitment to professional development, competitive salaries, and a range of benefits including generous holiday entitlement and access to wellbeing support, this role provides a meaningful opportunity to contribute positively to the community while enjoying the beautiful outdoor environment of Royal Tunbridge Wells.
Contact Details:
Tunbridge Wells Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Civil Enforcement Officer
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Tunbridge Wells Borough Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Tunbridge Wells Borough Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Civil Enforcement Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Tunbridge Wells Borough Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Tunbridge Wells Borough Council
✨Get to Know Public Sector Values
Before your interview with Tunbridge Wells Borough Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Tunbridge Wells Borough Council.
