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- Tasks: Coordinate customer interactions and resolve issues efficiently.
- Company: Join a dynamic team in Manchester focused on exceptional customer service.
- Benefits: Enjoy hybrid working options and flexible hours after training.
- Why this job: Be part of a supportive culture that values communication and teamwork.
- Qualifications: No specific experience required; just a passion for helping others!
- Other info: This is a temporary, part-time role with potential for growth.
The predicted salary is between 24000 - 36000 £ per year.
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Our client in Manchester is looking for a Customer Coordinator to join their team on a temporary, part-time basis. Hybrid working arrangements are available after training.
Responsibilities:
- Oversee the customer interface process related to our business and issues.
- Work closely with internal resources and customers to resolve issues.
- Serve as a liaison between clients and internal departments to ensure efficient and timely resolutions.
- Provide and coordinate outstanding customer service.
- Respond to all customer queries received via internal departments, the PFT website, telephone, or email.
- Utilise the company CRM system to raise cases and actions.
- Resolve product/service problems by clarifying customer complaints, identifying causes, and expediting corrective actions.
- Handle non-service related returns from customers and communicate back through appropriate channels.
- Prepare daily report analyses of complaints received and deliver to the business.
- Escalate issues to relevant department heads when necessary.
- Collaborate with the Service department to meet requirements, providing accurate and timely information.
- Participate in meetings with other departments to ensure clear communication.
- Identify trends such as failures or errors and assist in preparing reports on these issues.
- Ensure the Quality team is aware of any procedural problems or inaccuracies.
- Comply with all company and HSE policies and procedures.
- Perform any other duties as required by the business needs.
Note: This job posting is active and not expired.
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Customer Coordinator employer: Tulloch Recruitment Ltd
Contact Detail:
Tulloch Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Coordinator
✨Tip Number 1
Familiarise yourself with the company's CRM system before your interview. Understanding how to navigate and utilise such systems will show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills by reviewing common scenarios and how to handle them effectively. Being able to demonstrate your problem-solving abilities during the interview can set you apart from other candidates.
✨Tip Number 3
Research the company’s values and recent developments. This knowledge will help you align your answers with their goals and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Prepare examples of how you've successfully resolved customer issues in the past. Having specific instances ready to share will illustrate your experience and capability in a customer coordinator role.
We think you need these skills to ace Customer Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and coordination. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to resolve issues effectively. Mention specific examples of how you've successfully handled customer queries or complaints in the past.
Highlight Communication Skills: Since the role involves liaising between clients and internal departments, emphasise your strong communication skills. Provide examples of how you've facilitated clear communication in previous roles.
Showcase Problem-Solving Abilities: In your application, include instances where you've identified problems and implemented solutions. This will demonstrate your proactive approach and ability to handle customer complaints effectively.
How to prepare for a job interview at Tulloch Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Customer Coordinator, you'll be dealing with various customer issues. Prepare for situational questions by thinking of examples from your past experiences where you successfully resolved customer complaints or improved service delivery.
✨Familiarise Yourself with CRM Systems
Since the role involves using a CRM system, it’s beneficial to have a basic understanding of how these systems work. If you have experience with any specific CRM software, be ready to discuss it and how it helped you manage customer interactions.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. You might be asked to role-play a customer interaction, so practice being calm and professional under pressure.
