Customer Service Representative in Liverpool

Customer Service Representatives (Pensions) We’re currently supporting our client in recruiting Customer Service Representatives to join their established pensions team. This is a fantastic opportunity for candidates with strong customer service backgrounds who are looking to develop their skills within a secure and supportive environment. Key Details * Start date: January 2026 * Contract: Three-month rolling temporary assignment, with potential for permanent employment * Hours: 37.5 hours per week, Monday–Friday * Shifts: Between 8:00am and 6:00pm (7.5 hours per day) * Location: Fully office based in Liverpool * Eligibility: Candidates must have full right to work in the UK What You’ll Be Doing * Handling a high volume of inbound calls from pension scheme members and their beneficiaries * Following comprehensive training to confidently manage a variety of pension-related enquiries within agreed service levels * Working within a supportive team environment, with coaching and development from an experienced Team Manager * Developing your customer service expertise through structured training designed to equip you for every type of query What We’re Looking For * Previous experience in a customer service role (call centre, contact centre, office-based, or similar) * Pensions experience is advantageous but not essential—full training is provided * Confident telephone manner with the ability to show empathy and build strong rapport * Passion for delivering excellent customer service and resolving queries efficiently * Strong attention to detail, good organisational skills, and the ability to use initiative