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- Tasks: Process mortgage applications and manage pipelines from start to finish.
- Company: Join a dynamic team in Basingstoke focused on customer service and compliance.
- Benefits: Gain valuable experience with potential for permanent placement and career growth.
- Why this job: Be the go-to person for brokers and help customers achieve their mortgage goals.
- Qualifications: Experience in mortgage applications and excellent communication skills required.
- Other info: Collaborative environment with a focus on teamwork and achieving targets.
The predicted salary is between 30000 - 42000 £ per year.
Our Basingstoke based client is seeking a detail-oriented Mortgage Administrator to join their team on a temp to perm basis. The successful candidate must have experience supporting mortgage applications from submission through to completion. Skilled in managing application pipelines, handling inbound and outbound broker calls, chasing documentation and supporting underwriters to ensure cases progress efficiently and accurately. You will be known for delivering excellent customer service, maintaining strong regulatory compliance and working collaboratively with brokers, solicitors and internal teams to meet service levels and completion targets while ensuring customers are treated fairly.
Key responsibilities:
- Process mortgage applications
- Be the first point of contact on the telephone for the Intermediary panel, providing quick and clear responses.
- Make outbound calls following up on documentation, second charge consent, valuations and escalate any cases where you feel timescales are not being met to the Underwriter responsible for the case, Senior Underwriter or Underwriting Manager
- Provide technical assistance to the Intermediary panel in respect of the Broker Portal & Global Iris, payment collection services
- Ensure you challenge yourself and the underwriters you are supporting, to ensure the company only ask for the correct documentation and information required to make a lending decision and no more. To ensure the accuracy of all notes, requirements and conditions added to an application
- Manage a pipeline of mortgage applications from receipt through to completion, ensuring telephone calls are made to chase up or obtain clarification of information
- Work with the underwriting team and completions team, to ensure prompt issue of documentation, valuation instruction and offer production
- Work as part of the Lending team, to achieve the required completion target, assisting the completions team where required with quick and concise answers to questions and points of clarification they may raise
- Assisting with the production and preparation of monthly reporting
Skills and experience:
- Experience of manually writing mortgage applications, rather than decision backed systems
- Excellent telephone manner and customer service skills
- Experience of working within a busy team environment
- Experience in managing own workload and bring flexible where required in the approach to day-to-day activities.
- Strong analytical skills and attention to detail
- Working in in line with the agreed Lending Manual & Processing Manual and process documents
- Build relationships with the external Sales Business Development Team
Mortgage Administrator in Hampshire employer: Tulip Recruitment
Contact Detail:
Tulip Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Administrator in Hampshire
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be the first point of contact, make sure you can communicate clearly and confidently. Role-play with a friend or family member to get comfortable with handling calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the mortgage world.
We think you need these skills to ace Mortgage Administrator in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with mortgage applications and customer service. We want to see how you've supported applications from start to finish, so be specific about your roles and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Mortgage Administrator role. Mention your attention to detail and how you’ve successfully managed application pipelines in the past.
Show Off Your Communication Skills: Since you'll be the first point of contact for brokers, it's crucial to demonstrate your excellent telephone manner. In your application, give examples of how you've effectively communicated with clients or colleagues to resolve issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Tulip Recruitment
✨Know Your Stuff
Make sure you brush up on your mortgage application processes and the specific systems mentioned in the job description, like the Broker Portal & Global Iris. Being able to discuss these confidently will show that you're not just a good fit but also genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about times when you’ve handled difficult situations or gone the extra mile for a client. This will demonstrate your ability to maintain strong relationships with brokers and customers alike.
✨Be Ready to Discuss Compliance
Since regulatory compliance is key in this role, be prepared to talk about your experience with compliance in mortgage applications. Highlight any specific regulations you’ve worked with and how you ensured adherence in your past roles.
✨Demonstrate Team Spirit
This position requires collaboration with various teams, so think of examples where you’ve successfully worked as part of a team. Be ready to discuss how you’ve supported colleagues and contributed to achieving team goals, especially in a busy environment.