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- Tasks: Lead a team to manage collections and deliver top-notch customer service.
- Company: Join an innovative business in Basingstoke, delivering forward-thinking credit solutions.
- Benefits: Competitive salary up to £55,000 and opportunities for career growth.
- Why this job: Make a real impact by improving financial outcomes for customers in need.
- Qualifications: Experience in managing collections teams and strong leadership skills required.
- Other info: Dynamic role with a focus on innovation and customer care.
The predicted salary is between 42000 - 66000 £ per year.
Location: Basingstoke, Hampshire
Salary: Up to £55,000
Do you have a strong understanding of collections and recoveries within consumer credit? Our client is seeking an experienced Collections Manager to join their growing organisation on a permanent basis. This is an excellent opportunity to be part of an innovative business delivering forward-thinking credit solutions in Basingstoke, Hampshire.
The successful candidate will lead and develop a team of collections agents, overseeing the end-to-end collections process. You will be responsible for delivering best-in-class customer service while ensuring positive customer outcomes and achieving key business objectives.
Key duties:
- Management & oversight of Collections Strategies, external Debt Collection Agencies and Debt Sale partners.
- Resource & capacity management to ensure collections SLAs are achieved.
- Dialler management, adapting to inbound/outbound contact rates.
- Oversight of collections KPI’s and dashboards, ensuring performance is within appetite.
- Drive new initiatives to improve arrears management processes including customer vulnerability and forbearance.
- Managing a team of 6 FTE to deliver good outcomes for those in financial difficulty.
- QA and call monitoring of team.
- Preparing performance packs and updating senior stakeholders within the business.
- Debt sale contract management.
Required skills:
- Experience of managing collections team in contact centre environment within Financial Services industry.
- Experience of managing multiple DCA and debt purchaser relationships.
- Strong knowledge of collections and arrears recoveries processes in relation to consumer credit, and Consumer Duty obligations.
- Experience of managing customers in financial difficulty, including vulnerability and forbearance management.
- Excellent leadership skills, working with multiple business stakeholders, influencing decisions, and driving projects forward.
- Strong ability to identify KPI’s, and help create dashboards to improve performance.
- Experience of presenting performance updates and strategies to the Senior Leadership team.
- Understanding of complaints management, as well as the Financial Ombudsman Service.
- Contract and debt sale tender process management.
- Experience in incident management, and forming customer remediation strategies.
- Strong communication skills with track record of motivating teams and driving increased productivity.
Collections Manager in Hampshire employer: Tulip Recruitment
Contact Detail:
Tulip Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Manager in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services industry, especially those who have experience in collections. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of collections strategies and customer service excellence. We recommend practising common interview questions and having examples ready that showcase your leadership skills and experience managing teams.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Collections Manager role. We make it easy for you to showcase your skills and experience directly to the hiring team!
We think you need these skills to ace Collections Manager in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Manager role. Highlight your experience in managing collections teams and your understanding of consumer credit. We want to see how your skills align with our needs!
Showcase Your Leadership Skills: In your application, emphasise your leadership experience. Talk about how you've motivated teams and driven performance improvements. We love seeing examples of how you've influenced decisions and managed projects!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you highlight your key achievements without rambling on. Less is often more!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our innovative team!
How to prepare for a job interview at Tulip Recruitment
✨Know Your Collections Inside Out
Make sure you brush up on your knowledge of collections and recoveries within consumer credit. Be ready to discuss specific strategies you've implemented in the past, especially those that improved customer outcomes or streamlined processes.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing a collections team. Think about how you've motivated your team, handled challenges, and driven performance improvements. This will show them you're the right fit for leading their team.
✨Understand the Business Objectives
Familiarise yourself with the company's goals and how they align with your role as a Collections Manager. Be prepared to discuss how you can contribute to achieving key business objectives and improving collections strategies.
✨Prepare for KPI Discussions
Since you'll be overseeing collections KPIs, come ready to talk about how you've tracked and improved performance metrics in previous roles. Bring examples of dashboards you've created or used to drive results, as this will demonstrate your analytical skills.
