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- Tasks: Process mortgage applications and manage application pipelines with precision.
- Company: Join a dynamic team in Basingstoke focused on customer service excellence.
- Benefits: Temp to perm role with opportunities for career growth and development.
- Why this job: Make a real difference by supporting clients through their mortgage journey.
- Qualifications: Experience in mortgage applications and strong customer service skills required.
- Other info: Collaborative environment with a focus on achieving completion targets.
The predicted salary is between 36000 - 60000 £ per year.
Our Basingstoke based client is seeking a detail-oriented Mortgage Administrator to join their team on a temp to perm basis. The successful candidate must have experience supporting mortgage applications from submission through to completion. Skilled in managing application pipelines, handling inbound and outbound broker calls, chasing documentation and supporting underwriters to ensure cases progress efficiently and accurately. You will be known for delivering excellent customer service, maintaining strong regulatory compliance and working collaboratively with brokers, solicitors and internal teams to meet service levels and completion targets while ensuring customers are treated fairly. Permanent applications may be considered for this role.
Key responsibilities:
- Process mortgage applications
- Be the first point of contact on the telephone for the Intermediary panel, providing quick and clear responses.
- Make outbound calls following up on documentation, second charge consent, valuations and escalate any cases where you feel timescales are not being met to the Underwriter responsible for the case, Senior Underwriter or Underwriting Manager
- Provide technical assistance to the Intermediary panel in respect of the Broker Portal & Global Iris, payment collection services
- Ensure you challenge yourself and the underwriters you are supporting, to ensure the company only ask for the correct documentation and information required to make a lending decision and no more. To ensure the accuracy of all notes, requirements and conditions added to an application
- Manage a pipeline of mortgage applications from receipt through to completion, ensuring telephone calls are made to chase up or obtain clarification of information
- Work with the underwriting team and completions team, to ensure prompt issue of documentation, valuation instruction and offer production
- Work as part of the Lending team, to achieve the required completion target, assisting the completions team where required with quick and concise answers to questions and points of clarification they may raise
- Assisting with the production and preparation of monthly reporting
Skills and experience:
- Experience of manually writing mortgage applications, rather than decision backed systems
- Excellent telephone manner and customer service skills
- Experience of working within a busy team environment
- Experience in managing own workload and bring flexible where required in the approach to day-to-day activities.
- Strong analytical skills and attention to detail
- Working in in line with the agreed Lending Manual & Processing Manual and process documents
- Build relationships with the external Sales Business Development Team
Locations
Mortgage Administrator in Basingstoke, Hampshire employer: Tulip Recruitment
Contact Detail:
Tulip Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Administrator in Basingstoke, Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry and let them know you're on the hunt for a Mortgage Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of mortgage processes and regulations. We want you to be able to chat confidently about managing application pipelines and providing excellent customer service, so do your homework!
✨Tip Number 3
Don’t just wait for job alerts! Actively search for opportunities on our website and apply directly. This shows initiative and can set you apart from other candidates who are just waiting for roles to come to them.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a simple gesture that can leave a lasting impression. Remind them why you’re the perfect fit for their team and how you can help them meet their completion targets!
We think you need these skills to ace Mortgage Administrator in Basingstoke, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Mortgage Administrator role. Highlight your experience with mortgage applications and any relevant skills that match the job description. We want to see how you can support our team!
Show Off Your Customer Service Skills: Since delivering excellent customer service is key, include examples of how you've provided top-notch service in previous roles. We love candidates who can communicate clearly and effectively!
Be Detail-Oriented: As a Mortgage Administrator, attention to detail is crucial. Make sure your application is free from errors and clearly outlines your ability to manage application pipelines and documentation. We appreciate precision!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Tulip Recruitment
✨Know Your Stuff
Make sure you brush up on your mortgage application processes and the specific systems mentioned in the job description, like the Broker Portal and Global Iris. Being able to discuss these confidently will show that you're not just a good fit but also genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about times when you handled difficult situations or went above and beyond for a client. This will demonstrate your ability to maintain strong relationships with brokers and customers alike.
✨Be Ready to Discuss Compliance
Since regulatory compliance is key in this role, be prepared to talk about your experience with compliance in mortgage applications. Highlight any specific regulations you've worked with and how you ensured adherence in your past roles.
✨Practice Your Communication Skills
Given that you'll be the first point of contact for the Intermediary panel, practice your telephone manner. Conduct mock calls with a friend or family member to refine your ability to provide quick and clear responses. This will help you feel more confident during the actual interview.
