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- Tasks: Lead and inspire a team to deliver exceptional customer service and achieve sales targets.
- Company: Join TUI, a leading holiday company with a culture of care and inclusivity.
- Benefits: Earn £14.83 per hour plus commission, discounts, and fantastic holiday perks.
- Why this job: Create unforgettable holiday experiences while developing your leadership skills.
- Qualifications: Experience in retail and a passion for customer service.
- Other info: Enjoy flexible shifts and opportunities for career progression.
The predicted salary is between 24000 - 36000 £ per year.
Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Deputy Manager at our Westwood Cross shop, you’ll work alongside the manager to lead, inspire, coach and develop a large team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products, achieving sales and service targets through providing exceptional sales and service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFERTUI offers much more than just a starting salary of £14.83 per hour. Be rewarded for exceeding your targets with our commission and discretionary bonus schemes. Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off. Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career. Investment in your development and career progression. Pension scheme and life assurance.
ABOUT THE JOB- Lead by example and role model company values to inspire your team and deliver excellent customer service.
- Personality and experience will assist you to guide, coach and develop your team to collaboratively reach high performance and standards that drive engagement.
- Assist your manager in developing the team to be proactive and actively investigate and resolve every question or complaint.
- If things don’t go quite right, you’ll have the confidence to step in and take ownership.
- As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey.
- Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business.
- Assist with recruiting talent, maintaining a high level of engagement and a low level of attrition.
Retail Deputy Manager in Westwood employer: TUI Group
Contact Detail:
TUI Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Deputy Manager in Westwood
✨Tip Number 1
Get to know the company culture! Before your interview, dive into TUI's values and mission. This way, you can show how your personality aligns with their inclusive vibe and commitment to exceptional customer service.
✨Tip Number 2
Practice your leadership stories! Think of times when you've inspired or coached a team. Be ready to share these experiences during your interview to demonstrate your ability to lead and develop others.
✨Tip Number 3
Showcase your problem-solving skills! Prepare examples of how you've handled customer complaints or challenges in the past. TUI values ownership, so highlight how you took charge to resolve issues effectively.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, inquire about team dynamics or how TUI supports career development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
We think you need these skills to ace Retail Deputy Manager in Westwood
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about helping customers create unforgettable holiday experiences.
Highlight Your Leadership Skills: As a Deputy Manager, you'll be leading a team, so make sure to showcase your leadership abilities. Use examples from your past roles where you've inspired, coached, or developed others to achieve great results.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We want to see how you fit into our culture of care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed and shows us you’re serious about joining the TUI family!
How to prepare for a job interview at TUI Group
✨Know the Company Inside Out
Before your interview, make sure you research TUI thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to lead and inspire a team. Prepare examples from your past experiences where you've successfully coached or developed others. Highlight how you can motivate a team to achieve sales targets while providing exceptional customer service.
✨Prepare for Customer Scenarios
Expect questions about handling customer complaints or difficult situations. Think of specific instances where you've resolved issues effectively. This will demonstrate your ability to take ownership and ensure customer satisfaction, which is crucial for TUI.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about team dynamics, training opportunities, or how TUI measures success in customer service. This shows that you're engaged and serious about contributing to their culture of care.
