At a Glance
- Tasks: Lead a team to create unforgettable holiday experiences and exceed sales targets.
- Company: Join TUI, the best-loved holiday company with a culture of care.
- Benefits: Earn £15.34 per hour plus commission, discounts, and fantastic holiday perks.
- Other info: Enjoy flexible shifts and great career progression opportunities.
- Why this job: Make a real impact by helping customers find their dream holidays.
- Qualifications: Leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Store Manager at our Cheltenham store, you’ll lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFERTUI offers much more than just a starting salary of £15.34 per hour. Be rewarded for exceeding your targets with our commission and discretionary bonus schemes. Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off. Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career. Investment in your development and career progression. Pension scheme and life assurance.
ABOUT THE JOBLead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings. Develop your team to be proactive and investigate and resolve every question or complaint. If things don’t go quite right, you’ll be confident to step in and take ownership. You’ll use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business. As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey. Drive your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’. Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.
Retail Manager in Swindon employer: TUI Group
At TUI, we pride ourselves on being an inclusive employer that fosters a culture of care and support. As a Retail Manager in our Cheltenham store, you will not only lead a passionate team but also enjoy a wealth of benefits including competitive pay, commission opportunities, and exceptional holiday perks. With a strong focus on employee development and well-being, TUI offers a dynamic work environment where you can thrive and make a meaningful impact in creating unforgettable holiday experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Manager in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching TUI and understanding their values. Think about how your experience aligns with their mission of creating unforgettable holiday experiences. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Retail Manager role. Highlight your leadership skills and how you can drive sales while keeping customer satisfaction at the forefront.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the TUI family.
We think you need these skills to ace Retail Manager in Swindon
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about helping customers create unforgettable holiday experiences.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Retail Manager role. Highlight relevant experience in sales, customer service, and team leadership, and don’t forget to mention how you embody TUI's values!
Use Clear and Engaging Language:Keep your application clear and engaging. Use straightforward language and avoid jargon. Remember, we want to see your personality come through, so don’t be afraid to be a bit informal while still being professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at TUI Group
✨Know Your Stuff
Before the interview, make sure you’re well-versed in TUI’s offerings. Familiarise yourself with their holiday packages, cruise options, and any recent promotions. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Leadership Skills
As a Retail Manager, you’ll need to lead a team effectively. Prepare examples of how you’ve inspired and coached teams in the past. Think about specific situations where you’ve resolved conflicts or improved team performance.
✨Customer-Centric Mindset
TUI places a strong emphasis on customer service. Be ready to discuss how you’ve used customer feedback to enhance satisfaction. Share stories that highlight your ability to turn complaints into positive experiences.
✨Embrace Change and Technology
With technology evolving, it’s crucial to demonstrate your adaptability. Talk about your experience with new systems or processes and how you’ve leveraged technology to improve customer interactions or sales outcomes.
