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- Tasks: Lead a team to deliver exceptional customer service at UK airports.
- Company: Join TUI, a leading travel company with a focus on customer experience.
- Benefits: Enjoy fantastic holiday perks, health support, and community engagement opportunities.
- Why this job: Make a real difference in customers' travel journeys while developing your leadership skills.
- Qualifications: Experience in team leadership and customer service in fast-paced environments.
- Other info: Dynamic role with opportunities for personal growth and community involvement.
The predicted salary is between 28800 - 43200 £ per year.
Stansted Mountfitchet, United Kingdom
Onsite Fixed term Full Time
As a Customer Experience Airport Team Leader at TUI, you'll be the friendly face our customers depend on during their travel journey. You'll lead our airport representatives, ensuring exceptional service even during uncertainty or disruption at UK airports. This role is a fixed term position for 12 months.
ABOUT OUR OFFER- Fantastic holiday benefits including discounts, special offers and the ability to purchase additional 'TUI time off'
- Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
- Excellent rates with foreign exchange and discounts with retailers
- Community day – time to spend working at a local charity or community
- Pension scheme and life assurance
- Leading shifts as the primary escalation point, directing your team while proactively managing customer needs and daily tasks.
- Supporting Airport Representatives and acting as key contact between Customer Operations, Ground Handling Agents, and Station Operations Coordinators.
- Resolving customer issues face-to-face using established policies while working shifts including weekends, holidays, and nights.
- Reporting incidents and trends daily while helping your team develop efficient solutions during disruptions.
- Traveling to various UK airports with pre-agreed expenses covered when away from your base.
- Maintaining excellent customer care while balancing business needs and managing delegated spending authority.
- Manage the team, keeping each staff member accountable for their service delivered to customers. Train and coach all staff members to continuously improve and be the go-to person for TUI customer service for the whole shift.
- You have proven experience in a team leadership or management role, with the ability to motivate and develop team members.
- You bring proven customer service and team leader/manager experience from a fast-paced environment.
- An individual with experience handling difficult conversations with strong communication skills and attention to detail.
- The ability to effectively support a team in resolving customer issues promptly.
- A professional who makes informed decisions and handles escalated situations within tight timeframes.
- We seek effective collaboration skills while working independently and knowing when to escalate issues.
- Candidates who handle high-pressure situations well while advocating for customer and team wellbeing.
To apply for this role, part of the application process will require you to complete an online assessment within 5 days of application, this can be completed once your application has been submitted and you'll also receive an email with all the details.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Customer Experience Airport Team Leader in Stansted employer: TUI Group
Contact Detail:
TUI Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Airport Team Leader in Stansted
✨Tip Number 1
Get to know the company culture! Before your interview, check out TUI's social media and website to understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the Customer Experience Airport Team Leader role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your leadership skills! Be ready to share specific examples of how you've motivated and developed your team in previous roles. TUI is looking for someone who can lead effectively, so highlight those moments where you made a real impact.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Experience Airport Team Leader in Stansted
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and leadership. A bit of enthusiasm can go a long way!
Tailor Your Application: Make sure to tailor your application to the Customer Experience Airport Team Leader role. Highlight your relevant experience in team leadership and customer service, and connect it back to what we’re looking for in this position.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll receive all the details about the online assessment after you submit your application.
How to prepare for a job interview at TUI Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Experience Airport Team Leader role. Familiarise yourself with TUI's values and how they align with exceptional customer service. This will help you demonstrate your passion for the position and show that you're the right fit.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, especially those involving difficult conversations or high-pressure scenarios. Think of examples from your past experience where you've successfully resolved customer issues or led a team through challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Leadership Skills
As a team leader, it's crucial to highlight your ability to motivate and develop others. Be ready to discuss your leadership style and provide examples of how you've trained or coached team members in the past. This will demonstrate your capability to lead the airport representatives effectively.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the role and the company. Inquire about the team dynamics, how TUI supports its employees during busy periods, or what success looks like in this position. This not only shows your enthusiasm but also helps you gauge if the role is right for you.