Marella Cruises is seeking a Service Operations Manager to lead technology operations onshore and onboard, ensuring our infrastructure, software and apps run smoothly while driving service excellence.
You will own incident, problem and change management, report on KPIs and SLAs, and help design service models for new products. Collaboration with SMEs and stakeholders across the business is essential, with some travel involved.
#J-18808-Ljbffr
Service Operations Manager - Incident & KPI Excellence employer: TUI Group
At TUI, we pride ourselves on being an exceptional employer that champions innovation and collaboration. As the Head of Customer Data Science & AI, you'll enjoy a flexible working environment that promotes a healthy work-life balance, alongside attractive remuneration and generous travel benefits. With access to the TUI Learning Hub for personal growth and opportunities to engage in meaningful community initiatives, you will be part of a diverse team dedicated to shaping the future of customer experiences through advanced analytics and AI.
