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- Tasks: Lead a team to sell holidays and deliver exceptional customer service.
- Company: Join TUI, the best-loved holiday company with a culture of care.
- Benefits: Enjoy competitive salary, bonuses, discounts, and health support.
- Why this job: Be part of creating unforgettable holiday experiences in a dynamic environment.
- Qualifications: Experience in retail management and a passion for customer service required.
- Other info: Flexible shifts including weekends and evenings; great career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
TUI
Here at TUI, we’re an inclusive company with a culture of care. By joining the Retail Team as a Senior Retail Manager at our Kings Lynn store, you’ll lead a large team to become destination experts, recommending and selling holidays, cruises, UK breaks, and additional products while delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company .
As part of our commitment to providing exceptional customer service and flexibility, you’ll enjoy a varied shift pattern each week, including weekends, bank holidays, and evenings.
About Our Offer
– Competitive salary plus commission and discretionary bonuses
– Holiday benefits, discounts, and special offers, with options to purchase additional time off
– Health and Wellbeing support across financial, health, social, community, and career areas
– Investment in your development and career progression
– Pension scheme and life assurance
About the Job
– Lead by example, role model company values, and inspire your team
– Support and develop your team to proactively resolve questions or complaints, stepping in when necessary
– Drive footfall and customer retention through strategic planning and opportunity spotting
– Utilize various systems to exceed performance goals and enhance the digital customer journey
– Inspire your team to exceed sales and service targets
– Recruit, retain, and engage talent to maintain high performance and low attrition
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Senior Retail Manager employer: TUI Group
Contact Detail:
TUI Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retail Manager
✨Tip Number 1
Familiarise yourself with TUI's values and culture. Understanding what makes TUI unique will help you align your leadership style with their expectations, showcasing how you can contribute to their inclusive environment.
✨Tip Number 2
Research the latest trends in retail management and customer service within the travel industry. Being knowledgeable about current market dynamics will allow you to discuss innovative strategies during interviews.
✨Tip Number 3
Prepare examples of how you've successfully led teams in the past, particularly in high-pressure situations. Highlighting your ability to inspire and develop talent will resonate well with TUI's focus on team performance.
✨Tip Number 4
Network with current or former TUI employees if possible. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, helping you tailor your approach.
We think you need these skills to ace Senior Retail Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Senior Retail Manager position. Tailor your application to highlight your relevant experience in leading teams and driving sales.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your leadership experience, sales achievements, and customer service skills. Use quantifiable results to demonstrate your impact in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for the travel industry and how your values align with TUI's culture of care. Provide specific examples of how you've successfully led teams and improved customer experiences.
Showcase Your Leadership Skills: Highlight your ability to inspire and develop a team in both your CV and cover letter. Mention any relevant training or mentoring experiences that demonstrate your commitment to team success and customer satisfaction.
How to prepare for a job interview at TUI Group
✨Showcase Your Leadership Skills
As a Senior Retail Manager, you'll be expected to lead a large team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and inspired teams in the past.
✨Demonstrate Customer-Centric Thinking
TUI places customers at the heart of their business. Highlight your experience in delivering exceptional customer service and how you've created memorable experiences for customers in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific situations where you've resolved complaints or improved customer satisfaction, and be ready to share these stories.
✨Familiarise Yourself with TUI's Values
Research TUI's company values and culture. During the interview, align your answers with these values to demonstrate that you are a good fit for the company and understand its mission.