At a Glance
- Tasks: Lead a dynamic team to create unforgettable holiday experiences and drive sales.
- Company: Join TUI, the best-loved holiday company with a culture of care.
- Benefits: Starting salary of £32,500 plus commission, discounts, and health benefits.
- Other info: Embrace diversity and inclusion in a supportive workplace.
- Why this job: Make a real impact in a fun, fast-paced environment while developing your career.
- Qualifications: Passion for customer service, strong leadership skills, and adaptability.
The predicted salary is between 32500 - 32500 € per year.
Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Senior Retail Manager at our Banbury store, you’ll lead a large team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our commitment to provide exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends, bank holidays and evenings.
ABOUT OUR OFFER- TUI offers much more than just a starting salary of £32,500
- Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance.
- Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
- Support and develop your team to be proactive in resolving questions or complaints. If things go off track, you’ll be confident to step in and take ownership
- Drive footfall and customer retention through strategic thinking to spot opportunities with a clear commercial plan to grow our business
- As technology advances so does TUI, you’ll work with a variety of systems empowering you to exceed performance goals and enhance our customers’ digital journey
- Effectively inspire your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’
- Recruit and retain talent maintaining high levels of engagement and low levels of attrition.
- Proven passion for leading by example and delivering excellent customer service
- Confident and fun motivator with a strong drive to achieve goals and sales targets
- Experienced at prioritising multiple tasks in a fast-paced environment and bounce back from challenges
- Able to embrace change easily and adapt quickly to new ways of working
- Fair and inclusive management style who recognises people are our most valued asset
- Skilled mentor who communicates effectively, leads and develops your team and retains talent
- Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
Senior Retail Manager employer: TUI Group
At TUI, we pride ourselves on being an inclusive employer that fosters a culture of care and support. As a Senior Retail Manager in our Banbury store, you will not only lead a passionate team but also benefit from exceptional career development opportunities, competitive rewards, and a commitment to your wellbeing. With a focus on creating unforgettable holiday experiences for our customers, you'll thrive in a dynamic environment that values diversity and encourages personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Retail Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work at TUI or similar companies. A friendly chat can lead to insider info about job openings and even a referral!
✨Tip Number 2
Prepare for the interview by researching TUI’s values and recent news. Show us you’re not just another candidate; demonstrate how your passion for customer service aligns with our mission to create unforgettable holiday experiences.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through! Use examples from your past experiences that highlight your leadership skills and ability to drive sales.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows us you’re genuinely interested in the role and appreciate the opportunity to chat.
We think you need these skills to ace Senior Retail Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service and team leadership shine through. We want to see how you embody the values of TUI and how you can inspire others to create unforgettable holiday experiences.
Tailor Your CV:Make sure your CV is tailored to the Senior Retail Manager role. Highlight your experience in leading teams, driving sales, and delivering exceptional service. We love seeing specific examples of how you've smashed targets in the past!
Be Authentic:Don’t be afraid to show your personality in your application. We’re looking for someone who can motivate and engage a team, so let us see the real you! Share your unique approach to leadership and how you handle challenges.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at TUI Group
✨Know the Company Inside Out
Before your interview, make sure you research TUI thoroughly. Understand their values, mission, and the specific role of a Senior Retail Manager. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Senior Retail Manager, you'll need to lead a large team. Prepare examples from your past experiences where you've successfully motivated and developed your team. Highlight how you’ve handled challenges and turned them into opportunities, as this is key to the role.
✨Emphasise Customer-Centricity
TUI places customers at the heart of their business. Be ready to discuss how you’ve delivered exceptional customer service in previous roles. Share specific instances where you’ve gone above and beyond to create memorable experiences for customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about situations where you had to manage multiple tasks or adapt to change quickly. Practising these scenarios will help you articulate your thought process during the interview.
