At a Glance
- Tasks: Lead a dynamic team to create unforgettable holiday experiences and drive sales.
- Company: Join TUI, the best-loved holiday company with an inclusive culture.
- Benefits: Enjoy competitive salary, commission, discounts, and health benefits.
- Other info: Flexible shifts and excellent opportunities for personal growth.
- Why this job: Make a real impact in the travel industry while developing your career.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Senior Retail Manager at our Sutton store, you’ll lead a large team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our commitment to provide exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends, bank holidays and evenings.
ABOUT OUR OFFER
- TUI offers much more than just a starting salary of £32,500
- Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance.
ABOUT THE JOB
- Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
- Support and develop your team to be proactive in resolving questions or complaints. If things go off track, you’ll be confident to step in and take ownership
- Drive footfall and customer retention through strategic thinking to spot opportunities with a clear commercial plan to grow our business
- As technology advances so does TUI, you’ll work with a variety of systems empowering you to exceed performance goals and enhance our customers’ digital journey
- Effectively inspire your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’
- Recruit and retain talent maintaining high levels of engagement and low levels of attrition.
ABOUT YOU
- Proven passion for leading by example and delivering excellent customer service
- Confident and fun motivator with a strong drive to achieve goals and sales targets
- Experienced at prioritising multiple tasks in a fast-paced environment and bounce back from challenges
- Able to embrace change easily and adapt quickly to new ways of working
- Fair and inclusive management style who recognises people are our most valued asset
- Skilled mentor who communicates effectively, leads and develops your team and retains talent
- Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
Senior Retail Manager in Sutton employer: TUI Group
TUI Group is an exceptional employer that prioritises the growth and development of its employees, offering a dynamic work culture where innovation thrives. Graduates in the Analytics & Data Science Graduate Programme will benefit from hands-on experience, competitive salaries, and a comprehensive benefits package, all while being part of a supportive team in the vibrant location of Luton, UK. With a focus on health and wellbeing, TUI ensures that its employees are well taken care of, making it an ideal place for those looking to launch a meaningful career in analytics.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Retail Manager in Sutton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend events, join online forums, or even hit up local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to share specific examples of how you've led teams, smashed targets, and created unforgettable customer experiences. Make it clear that you're the perfect fit for the Senior Retail Manager role.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining TUI and being part of our amazing team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Just keep it friendly and professional, and remind them why you’d be a great addition to the team.
We think you need these skills to ace Senior Retail Manager in Sutton
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about the role and how you can help create unforgettable holiday experiences for our customers.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Senior Retail Manager position. Highlight relevant experience in retail management, team leadership, and customer service. We want to see how your skills align with our values and the job requirements!
Be Specific About Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve driven sales, improved customer satisfaction, or led successful teams in the past. This will help us see the impact you could have at TUI.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TUI Group
✨Know Your Stuff
Before the interview, dive deep into TUI's offerings and values. Familiarise yourself with their holiday packages, customer service ethos, and recent news. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Leadership Skills
As a Senior Retail Manager, you'll need to lead a team effectively. Prepare examples of how you've inspired and developed teams in the past. Think about specific situations where you resolved conflicts or motivated your team to exceed targets.
✨Emphasise Customer-Centric Approach
TUI places customers at the heart of their business. Be ready to discuss how you've created memorable experiences for customers in previous roles. Share stories that highlight your ability to handle complaints and turn them into positive outcomes.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and strategic thinking. Prepare for scenarios like driving footfall or managing a team during peak times. Practising these responses will help you articulate your thought process clearly during the interview.
