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For Companies At a Glance
- Tasks: Inspire customers by recommending unforgettable holidays and exceeding sales targets.
- Company: Join TUI, a leading holiday company known for its inclusive culture and customer care.
- Benefits: Enjoy a starting salary of £12.58 per hour, commission, discounts, and health benefits.
- Why this job: Be part of a fun team that values your passion and offers career development opportunities.
- Qualifications: No specific qualifications required; just bring your enthusiasm and drive to succeed.
- Other info: Flexible shifts including weekends and evenings, with training on the latest technology.
TUI
Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Lancaster store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
– TUI offers much more than just starting salary of £12.58 per hour
– Be rewarded for exceeding your targets with our commission scheme
– Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
– Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
– Investment in your development and career progression
– Pension scheme and life assurance
ABOUT THE JOB
– Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
– Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
– You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
– If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
– As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.
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Retail Travel Advisor employer: TUI Group
Contact Detail:
TUI Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Travel Advisor
✨Tip Number 1
Familiarise yourself with TUI's offerings and destinations. Knowing the ins and outs of their holiday packages, cruises, and UK breaks will not only impress during your interview but also help you connect with customers effectively.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. TUI values creating unforgettable experiences, so demonstrating your passion for customer satisfaction is key.
✨Tip Number 3
Be ready to discuss how you handle challenges and complaints. TUI looks for candidates who can confidently resolve issues, so think of specific instances where you've successfully navigated difficult situations.
✨Tip Number 4
Emphasise your adaptability and willingness to learn new technologies. As TUI evolves, being open to training on various systems will show that you're prepared to grow with the company and enhance the customer experience.
We think you need these skills to ace Retail Travel Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TUI is looking for in a Retail Travel Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your experience in customer service and sales. Use specific examples that demonstrate your ability to exceed targets and create memorable experiences for customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention why you want to work for TUI specifically and how you can contribute to their mission of creating unforgettable holiday experiences.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TUI Group
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of customer needs. This will demonstrate that you genuinely care about creating unforgettable holiday experiences.
✨Understand TUI's Values
Familiarise yourself with TUI's culture of care and inclusivity. Be prepared to discuss how these values resonate with you and how you can contribute to maintaining this positive environment in the retail team.
✨Prepare for Customer Scenarios
Think of examples where you've successfully handled customer complaints or challenges in the past. TUI values problem-solving skills, so be ready to showcase your ability to investigate and resolve issues effectively.
✨Highlight Your Sales Achievements
Since exceeding sales targets is a key part of the role, come prepared with specific examples of how you've smashed targets in previous positions. This will show your drive and capability to succeed in a sales-focused environment.
