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- Tasks: Help customers plan unforgettable holidays and exceed sales targets in a fun retail environment.
- Company: Join TUI, the best-loved holiday company dedicated to exceptional customer experiences.
- Benefits: Enjoy a starting salary of £12.58, commission, discounts, and health benefits.
- Why this job: Be part of a supportive team that values your growth and creativity in travel planning.
- Qualifications: No specific qualifications required; just bring your passion for travel and customer service.
- Other info: Flexible shifts including weekends and evenings, with ongoing training and career development opportunities.
TUI
Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Worthing store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
– TUI offers much more than just starting salary of £12.58 per hour
– Be rewarded for exceeding your targets with our commission scheme
– Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
– Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
– Investment in your development and career progression
– Pension scheme and life assurance
ABOUT THE JOB
– Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
– Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
– You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
– If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
– As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.
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Retail Travel Advisor employer: TUI Group
Contact Detail:
TUI Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Travel Advisor
✨Tip Number 1
Familiarise yourself with TUI's offerings and destinations. Knowing the ins and outs of their holiday packages, cruises, and UK breaks will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills. Since the role involves creating unforgettable experiences for customers, think of examples from your past where you went above and beyond to help someone. This will demonstrate your commitment to exceptional service.
✨Tip Number 3
Be prepared to discuss how you handle challenges. The job description mentions resolving complaints, so think of specific situations where you successfully navigated difficult customer interactions and what you learned from those experiences.
✨Tip Number 4
Show enthusiasm for the travel industry. Share your passion for travel and how it has influenced your life. This can help you connect with the interviewers and convey that you would be a great fit for TUI's culture of care.
We think you need these skills to ace Retail Travel Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TUI is looking for in a Retail Travel Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your experience in customer service and sales. Use specific examples that demonstrate your ability to exceed targets and create memorable experiences for customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention why you want to work for TUI specifically and how you can contribute to their mission of creating unforgettable holiday experiences.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TUI Group
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of customer needs. This will demonstrate that you genuinely care about creating unforgettable holiday experiences.
✨Prepare for Customer Scenarios
Anticipate questions related to customer service scenarios, such as handling complaints or exceeding sales targets. Practise your responses to showcase your problem-solving skills and ability to remain calm under pressure.
✨Familiarise Yourself with TUI's Offerings
Research TUI's products, services, and unique selling points. Being knowledgeable about their holidays, cruises, and UK breaks will help you answer questions confidently and show that you're serious about the role.
✨Demonstrate Flexibility and Adaptability
Highlight your willingness to work varied shifts, including weekends and bank holidays. Share examples from previous roles where you successfully adapted to changing circumstances, which is crucial in a customer-focused environment.