At a Glance
- Tasks: Help customers plan unforgettable holidays and exceed sales targets in a fun environment.
- Company: Join TUI, the best-loved holiday company with a culture of care and inclusivity.
- Benefits: Enjoy a starting salary of £12.58, commission, discounts, and health benefits.
- Other info: Flexible shifts including weekends and evenings, with training on advanced systems.
- Why this job: Be part of a dynamic team that values customer experience and personal growth.
- Qualifications: No specific qualifications required; just bring your passion for travel and customer service.
Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Newport store, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
- TUI offers much more than just starting salary of £13.09 per hour
- Be rewarded for exceeding your targets with our commission scheme
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance
ABOUT THE JOB
- Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
- Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'
- You'll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
- You'll need to be confident to actively investigate and resolve any question or complaint
- As technology advances so does TUI, you'll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.
ABOUT YOU
- Excellent customer service skills with a genuine passion to go above and beyond
- A strong dedication to achieve goals and sales targets
- Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
- Ability to embrace change and adapt to new ways of working
- A team player who engages and collaborates with our customers and colleagues
- An organised individual who takes pride in their work and communicates effectively
- Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
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Retail Travel Advisor in Newport employer: TUI Group
TUI Group is an exceptional employer that prioritises the growth and development of its employees, offering a dynamic work culture where innovation thrives. Graduates in the Analytics & Data Science Graduate Programme will benefit from hands-on experience, competitive salaries, and a comprehensive benefits package, all while being part of a supportive team in the vibrant location of Luton, UK. With a focus on health and wellbeing, TUI ensures that its employees are well taken care of, making it an ideal place for those looking to launch a meaningful career in analytics.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Travel Advisor in Newport
✨Tip Number 1
Familiarise yourself with TUI's offerings and popular destinations. Knowing the ins and outs of their products will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were customers. This will prepare you for the face-to-face interactions that are crucial in this role.
✨Tip Number 3
Stay updated on travel trends and current events in the tourism industry. Being knowledgeable about what's happening can give you an edge during discussions with interviewers.
✨Tip Number 4
Network with current or former TUI employees on platforms like LinkedIn. They can provide insights into the company culture and tips on how to excel in the application process.
We think you need these skills to ace Retail Travel Advisor in Newport
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what TUI is looking for in a Retail Travel Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV:Customise your CV to reflect your experience in customer service and sales. Use specific examples that demonstrate your ability to exceed targets and create memorable experiences for customers.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for travel and customer service. Mention how your skills align with TUI's values and how you can contribute to their mission of creating unforgettable holiday experiences.
Proofread Your Application:Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TUI Group
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of different destinations. This will demonstrate your genuine interest in the role and help you connect with the interviewers.
✨Understand TUI's Values
Familiarise yourself with TUI's culture of care and commitment to customer service. Be prepared to discuss how you align with these values and how you can contribute to creating unforgettable holiday experiences for customers.
✨Prepare for Sales Scenarios
Since the role involves exceeding sales targets, be ready to discuss your previous sales experiences. Prepare examples of how you've successfully met or exceeded targets in the past, and think about how you would approach selling holidays and additional products.
✨Demonstrate Problem-Solving Skills
The ability to handle complaints and resolve issues is crucial in this role. Think of examples where you've successfully managed difficult situations in the past. Highlight your problem-solving skills and your confidence in addressing customer concerns.
