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- Tasks: Become a destination expert and create unforgettable holiday experiences for customers.
- Company: Join TUI, the best-loved holiday company with a culture of care and inclusivity.
- Benefits: Enjoy a starting salary of £12.58 per hour, commission, discounts, and additional time off.
- Why this job: Inspire customers while smashing sales targets in a fun, dynamic environment.
- Qualifications: No specific qualifications required; just bring your passion and drive to succeed.
- Other info: Flexible shifts including weekends and evenings, with training on advanced systems.
The predicted salary is between 22000 - 30000 £ per year.
TUI
Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Lakeside store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
– TUI offers much more than just starting salary of £12.58 per hour
– Be rewarded for exceeding your targets with our commission scheme
– Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
– Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
– Investment in your development and career progression
– Pension scheme and life assurance
ABOUT THE JOB
– Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
– Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
– You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
– If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
– As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.
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Retail Travel Advisor employer: TUI Group
Contact Detail:
TUI Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Travel Advisor
✨Tip Number 1
Familiarise yourself with TUI's offerings and destinations. Knowing the ins and outs of their holiday packages, cruises, and UK breaks will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills. Since the role involves creating unforgettable experiences for customers, think of examples from your past where you went above and beyond to help someone. This will demonstrate your ability to put customers at the heart of your work.
✨Tip Number 3
Be prepared to discuss how you handle challenges. The job description mentions resolving complaints and adapting to change, so think of specific situations where you've successfully navigated difficult scenarios in a customer-facing role.
✨Tip Number 4
Show enthusiasm for learning new technologies. TUI is evolving with technology, so express your willingness to embrace new systems and tools that will help you enhance your knowledge and improve customer experiences.
We think you need these skills to ace Retail Travel Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TUI is looking for in a Retail Travel Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your experience in customer service and sales. Use specific examples that demonstrate your ability to exceed targets and create memorable experiences for customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention why you want to work for TUI specifically and how you can contribute to their mission of creating unforgettable holiday experiences.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TUI Group
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of customer needs. This will demonstrate that you genuinely care about creating unforgettable holiday experiences.
✨Prepare for Customer Scenarios
Anticipate questions related to customer service scenarios, such as handling complaints or exceeding sales targets. Practise your responses to showcase your problem-solving skills and ability to remain calm under pressure.
✨Familiarise Yourself with TUI's Offerings
Research TUI's products, services, and recent promotions. Being knowledgeable about their offerings will allow you to speak confidently about how you can contribute to their mission of delivering exceptional customer service.
✨Demonstrate Flexibility and Adaptability
Highlight your willingness to work varied shifts, including weekends and bank holidays. Share examples from past experiences where you successfully adapted to changing circumstances, which is crucial in a dynamic retail environment.
