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- Tasks: Help customers plan unforgettable holidays and exceed sales targets in a fun environment.
- Company: Join TUI, the best-loved holiday company with a culture of care and inclusivity.
- Benefits: Enjoy a starting salary of £12.58 per hour, commission, discounts, and health programmes.
- Other info: Flexible shifts including weekends and evenings, with training on advanced systems.
- Why this job: Be part of a dynamic team that values customer experience and personal growth.
- Qualifications: No specific qualifications required; just bring your passion for travel and customer service.
The predicted salary is between 24000 - 36000 £ per year.
Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Sutton store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
- Starting salary of £12.58 per hour
- Rewarded for exceeding your targets with our commission scheme
- Fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance
ABOUT THE JOB
- Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
- Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
- You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
- If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
- As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers
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Retail Travel Advisor employer: TUI Group
Contact Detail:
TUI Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Travel Advisor
✨Tip Number 1
Familiarise yourself with popular holiday destinations and current travel trends. This knowledge will not only help you in conversations with customers but also demonstrate your passion for travel, which is key for a Retail Travel Advisor role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were clients. Role-playing different scenarios can prepare you for handling inquiries and complaints effectively, showcasing your ability to create memorable experiences.
✨Tip Number 3
Stay updated on TUI's latest offers and promotions. Being knowledgeable about what TUI has to offer will allow you to confidently recommend products and services, making you stand out as a candidate who is genuinely interested in the company.
✨Tip Number 4
Network with current or former TUI employees on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, helping you tailor your approach and demonstrate your enthusiasm for joining the team.
We think you need these skills to ace Retail Travel Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TUI is looking for in a Retail Travel Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your experience in customer service and sales. Use specific examples that demonstrate your ability to exceed targets and create memorable experiences for customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention why you want to work for TUI specifically and how you can contribute to their culture of care.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TUI Group
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of customer needs. This will demonstrate that you can inspire customers with your knowledge and passion.
✨Understand TUI's Values
Familiarise yourself with TUI's culture of care and commitment to exceptional customer service. Be prepared to discuss how you align with these values and how you would contribute to creating unforgettable holiday experiences for customers.
✨Prepare for Sales Scenarios
Since exceeding sales targets is crucial for this role, think of examples from your past experiences where you successfully met or exceeded sales goals. Be ready to discuss your strategies and how you handle challenges in a sales environment.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you would handle customer complaints or unexpected situations. TUI values proactive problem-solving, so share specific examples of how you've resolved issues in the past and what you learned from those experiences.