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- Tasks: Help customers plan unforgettable holidays and exceed sales targets in a fun retail environment.
- Company: Join TUI, the best-loved holiday company, known for its inclusive culture and commitment to customer care.
- Benefits: Enjoy a starting salary of £12.58 per hour, commission, holiday discounts, and health benefits.
- Why this job: Be part of a dynamic team that values your passion and offers career development opportunities.
- Qualifications: Excellent customer service skills and a drive to achieve sales goals are essential.
- Other info: Flexible shifts including weekends and evenings; training provided on various systems.
Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Travel Advisor in our Staines store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
About our offer
- TUI offers much more than just starting salary of £12.58 per hour
- Be rewarded for exceeding your targets with our commission scheme
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance
About the job
- Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
- Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
- You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
- If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
- As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.
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Retail Travel Advisor employer: TUI Group
Contact Detail:
TUI Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Travel Advisor
✨Tip Number 1
Familiarise yourself with TUI's offerings and popular holiday destinations. This knowledge will not only help you in the online assessment but also demonstrate your passion for travel during any interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will prepare you for the face-to-face interactions you'll have as a Retail Travel Advisor.
✨Tip Number 3
Be ready to discuss how you've handled challenges in previous roles. TUI values adaptability, so think of examples where you've successfully navigated change or resolved customer complaints.
✨Tip Number 4
Show your enthusiasm for teamwork by preparing examples of how you've collaborated with others in past jobs. TUI looks for team players who can engage and support their colleagues.
We think you need these skills to ace Retail Travel Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what TUI is looking for in a Retail Travel Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the role. Emphasise your customer service skills, sales achievements, and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Use specific examples from your past experiences to demonstrate how you can contribute to TUI's mission of creating unforgettable holiday experiences.
Prepare for the Online Assessment: Once you submit your application, be ready to complete an online assessment. Familiarise yourself with common assessment formats and practice any relevant skills to ensure you perform well.
How to prepare for a job interview at TUI Group
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of customer needs. This will demonstrate your genuine interest in the role and help you connect with the interviewer.
✨Highlight Customer Service Skills
Prepare examples that showcase your excellent customer service skills. Discuss situations where you went above and beyond for a customer, as this aligns with the company's focus on creating unforgettable holiday experiences.
✨Demonstrate Adaptability
Be ready to discuss how you've successfully adapted to changes in previous roles. TUI values flexibility, so sharing instances where you embraced change or tackled challenges will show that you're a good fit for their dynamic environment.
✨Prepare for Scenario Questions
Anticipate scenario-based questions related to customer complaints or sales targets. Think through how you would handle these situations, focusing on problem-solving and maintaining a positive customer experience, which is crucial for a Retail Travel Advisor.
