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- Tasks: Help customers plan unforgettable holidays and exceed sales targets in a fun retail environment.
- Company: Join TUI, the best-loved holiday company, known for its inclusive culture and commitment to customer care.
- Benefits: Enjoy a starting salary of £12.58 per hour, commission, holiday discounts, and health benefits.
- Why this job: Be part of a dynamic team that values your passion and offers career development opportunities.
- Qualifications: Excellent customer service skills and a drive to achieve sales goals are essential.
- Other info: Flexible shifts including weekends and evenings; training provided on various systems.
Birmingham, GBR Onsite Permanent Part Time 30 133540
Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Selly Oak store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
- TUI offers much more than just a starting salary of £12.58 per hour
- Be rewarded for exceeding your targets with our commission scheme
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance
ABOUT THE JOB
- Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
- Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
- You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
- If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
- As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.
ABOUT YOU
- Excellent customer service skills with a genuine passion to go above and beyond
- A strong dedication to achieve goals and sales targets
- Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
- Ability to embrace change and adapt to new ways of working
- A team player who engages and collaborates with our customers and colleagues
- An organised individual who takes pride in their work and communicates effectively
- Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We\’re committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
To apply for this role, part of the application process will require you to complete an online assessment, you\’ll receive an email to complete this once your application has been submitted.
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Retail Travel Advisor employer: TUI Group
Contact Detail:
TUI Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Travel Advisor
✨Tip Number 1
Familiarise yourself with TUI's offerings and popular holiday destinations. Being knowledgeable about the products you’ll be selling will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you articulate how you would handle various customer interactions, especially when it comes to resolving complaints or exceeding sales targets.
✨Tip Number 3
Showcase your adaptability by discussing past experiences where you successfully managed change or overcame challenges. This is crucial for a role that requires flexibility and the ability to thrive in a fast-paced environment.
✨Tip Number 4
Network with current or former TUI employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can give you an edge in your application and interview process.
We think you need these skills to ace Retail Travel Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TUI is looking for in a Retail Travel Advisor. Highlight key responsibilities and required skills, such as excellent customer service and sales targets.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job requirements. Emphasise any previous roles in customer service or sales, and include specific achievements that demonstrate your ability to meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Use specific examples to illustrate how you have gone above and beyond in previous roles, and express your enthusiasm for joining TUI.
Prepare for the Online Assessment: Once you submit your application, be ready to complete an online assessment. Familiarise yourself with common assessment formats and practice any relevant skills, such as situational judgement or customer service scenarios.
How to prepare for a job interview at TUI Group
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or destinations you love, as this will demonstrate your genuine interest in the role and help you connect with the interviewers.
✨Highlight Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. TUI values going above and beyond for customers, so be ready to discuss specific situations where you made a positive impact on someone's experience.
✨Demonstrate Adaptability
Since the role involves embracing change and adapting to new ways of working, think of instances where you've successfully navigated challenges or changes in previous jobs. This will show that you're flexible and can thrive in a dynamic environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle customer complaints or unexpected situations, and be ready to explain your thought process and actions clearly.
