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For Companies At a Glance
- Tasks: Lead a team to create unforgettable holiday experiences and exceed sales targets.
- Company: Join TUI, the best-loved holiday company with a culture of care.
- Benefits: Earn £14.83 per hour plus commission, discounts, and fantastic holiday perks.
- Why this job: Make a real impact by helping customers find their dream holidays.
- Qualifications: Leadership skills and a passion for customer service are essential.
- Other info: Enjoy flexible shifts and great career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Overview
TUI Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Store Manager at our Chorley store, you’ll lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
About our offer
- TUI offers much more than just a starting salary of £14.83 per hour
- Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance.
About the job
- Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
- Develop your team to be proactive and investigate and resolve every question or complaint. If things don’t go quite right, you’ll be confident to step in and take ownership
- You’ll use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business
- As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey
- Drive your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’
- Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.
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Retail Manager employer: TUI Group
Contact Detail:
TUI Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager
✨Tip Number 1
Get to know the company inside out! Research TUI’s values, mission, and recent news. This will help you connect with the interviewers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the Retail Manager role. Highlight your leadership skills and how you’ve successfully driven sales and customer satisfaction in the past.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows you’re engaged and keen to learn more about the role and the team dynamics. Think about what you want to know about the store culture or growth opportunities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Retail Manager
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about the role and how you can help create unforgettable holiday experiences for customers.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Retail Manager position. Highlight relevant experience, skills, and achievements that align with TUI's values and the job description. We want to see how you can lead a team and drive sales!
Use Clear and Engaging Language: Keep your application clear and engaging. Use straightforward language and avoid jargon. Remember, we want to get to know you and your personality, so let your unique voice come through in your writing!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at TUI Group
✨Know Your Stuff
Before the interview, make sure you’re well-versed in TUI’s offerings. Familiarise yourself with their holiday packages, customer service values, and any recent news about the company. This will show your genuine interest and help you answer questions confidently.
✨Showcase Leadership Skills
As a Retail Manager, you’ll need to lead by example. Prepare examples from your past experiences where you’ve successfully managed a team, resolved conflicts, or improved customer satisfaction. Highlighting these skills will demonstrate your capability to inspire and coach your team.
✨Emphasise Customer Focus
TUI places customers at the heart of their business, so be ready to discuss how you’ve put customers first in previous roles. Share specific instances where you’ve turned customer feedback into actionable improvements or how you’ve handled complaints effectively.
✨Be Ready for Change
The retail environment is always evolving, especially with technology. Be prepared to discuss how you adapt to change and embrace new systems. Showing that you’re flexible and open to learning will resonate well with the interviewers.
