At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and achieve sales targets.
- Company: Join TUI, a leading holiday company known for its inclusive culture and commitment to care.
- Benefits: Enjoy competitive pay, commission, discounts, and support for your health and wellbeing.
- Why this job: Be part of creating unforgettable holiday experiences while developing your career in a dynamic environment.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Flexible shifts including weekends and evenings to suit your lifestyle.
The predicted salary is between 28000 - 42000 Β£ per year.
TUI
Here at TUI, weβre an inclusive company with a culture of care. Join our Retail Team as a Deputy Manager at our Manchester shop, where you\βll work alongside the manager to lead, inspire, coach, and develop a large team. Your team will become destination experts in recommending and selling holidays, cruises, UK breaks, and additional products, achieving sales and service targets through exceptional customer service. Youβll prioritize creating unforgettable holiday experiences for our customers, making us the most-loved holiday company.
As part of our commitment to delivering exceptional service and flexibility, youβll enjoy a varied shift pattern each week, including weekends, bank holidays, and evenings at our busier stores.
**Our Offer:**
β Competitive starting salary of Β£14.32 per hour
β Rewards for exceeding targets with commission and discretionary bonuses
β Holiday benefits, discounts, special offers, and options to purchase additional TUI time off
β Support for your health and wellbeing across financial, health, social, community, and career areas
β Investment in your development and career progression
β Pension scheme and life assurance
**The Role:**
β Lead by example, embodying company values to inspire your team and deliver excellent customer service
β Guide, coach, and develop your team to achieve high performance and standards that drive engagement
β Assist your manager in developing a proactive team capable of investigating and resolving customer questions or complaints; take ownership when necessary
β Work with various systems to enhance your knowledge and improve the digital customer journey
β Monitor and report on customer feedback, identify trends, and work to improve satisfaction and loyalty
β Support recruitment efforts, maintain high engagement levels, and reduce attrition
#J-18808-Ljbffr
Retail Deputy Manager employer: TUI Group
Contact Detail:
TUI Group Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Retail Deputy Manager
β¨Tip Number 1
Familiarise yourself with TUI's values and culture. Understanding what makes TUI unique will help you align your approach during interviews and discussions, showcasing how you can embody these values as a Deputy Manager.
β¨Tip Number 2
Prepare to discuss your leadership style and experiences in coaching teams. Think of specific examples where you've inspired or developed team members, as this will demonstrate your capability to lead effectively in the role.
β¨Tip Number 3
Research the latest trends in the travel industry, especially regarding customer service and digital experiences. Being knowledgeable about current market dynamics will allow you to engage in meaningful conversations during your interview.
β¨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've handled customer complaints or feedback in the past. This will highlight your ability to take ownership and improve customer satisfaction, which is crucial for the role.
We think you need these skills to ace Retail Deputy Manager
Some tips for your application π«‘
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Deputy Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail management, customer service, and team leadership. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet sales and service targets.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Highlight specific examples of how you have led teams, improved customer satisfaction, or achieved sales targets in previous positions. Make it personal and engaging.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at TUI Group
β¨Show Your Leadership Skills
As a Deputy Manager, you'll need to demonstrate your ability to lead and inspire a team. Share examples from your past experiences where you've successfully coached or developed team members, highlighting the positive outcomes.
β¨Emphasise Customer Service Excellence
TUI values exceptional customer service, so be prepared to discuss how you've gone above and beyond for customers in previous roles. Use specific examples to illustrate your commitment to creating unforgettable experiences.
β¨Familiarise Yourself with TUI's Offerings
Research TUI's products and services thoroughly before the interview. Being knowledgeable about their holidays, cruises, and UK breaks will show your genuine interest in the role and help you answer questions more effectively.
β¨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle customer complaints. Think of situations where you've resolved issues successfully and be ready to explain your thought process.