At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and achieve sales targets.
- Company: Join TUI, a diverse and inclusive company dedicated to creating unforgettable holiday experiences.
- Benefits: Earn £14.83 per hour plus commission, enjoy holiday discounts, and access health and wellbeing support.
- Other info: Flexible shifts with opportunities for personal development in a supportive environment.
- Why this job: Be part of a fun, dynamic team that values your contributions and offers career growth.
- Qualifications: Passion for customer service, leadership skills, and ability to adapt to change.
The predicted salary is between 30000 - 40000 £ per year.
Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Deputy Manager at our Longwell Green shop (inside Asda), you’ll work alongside the manager to lead, inspire, coach and develop a large team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products, achieving sales and service targets through providing exceptional sales and service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFERTUI offers much more than just a starting salary of £14.83 per hour. Be rewarded for exceeding your targets with our commission and discretionary bonus schemes. Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off. Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career. Investment in your development and career progression. Pension scheme and life assurance.
ABOUT THE JOB- Lead by example and role model company values to inspire your team and deliver excellent customer service.
- Personality and experience will assist you to guide, coach and develop your team to collaboratively reach high performance and standards that drive engagement.
- Assist your manager in developing the team to be proactive and actively investigate and resolve every question or complaint.
- If things don’t go quite right, you’ll have the confidence to step in and take ownership.
- As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey.
- Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business.
- Assist with recruiting talent, maintaining a high level of engagement and a low level of attrition.
- Proven passion for leading by example and delivering excellent customer service.
- Confident and fun motivator and driven to achieve goals and sales targets.
- Skilled at balancing multiple tasks, following company policies and procedures and confident to stay motivated when challenges arise.
- Flexible to embrace change and adapt easily to new ways of working.
- Trusted mentor with a fair and inclusive management style who recognises people are our most valued asset.
- An organised individual who takes pride in their work and communicates effectively.
- Able to work a varied shift pattern each week in‑line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We’re committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
Retail Deputy Manager employer: TUI Group
At TUI, we pride ourselves on being an inclusive employer that fosters a culture of care and development. As a Retail Deputy Manager at our Longwell Green shop, you will not only lead and inspire a dedicated team but also enjoy a range of benefits including competitive pay, commission opportunities, and exceptional holiday perks. With a strong focus on employee growth and well-being, TUI offers a supportive environment where your contributions are valued, making it an excellent place to build a rewarding career in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Deputy Manager
✨Tip Number 1
Get to know the company culture! Before your interview, dive into TUI's values and mission. This way, you can show how your personal style aligns with their inclusive and customer-focused approach.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired or coached a team. Being able to share these experiences will demonstrate your ability to lead by example, just like TUI wants.
✨Tip Number 3
Be ready to discuss customer service scenarios! TUI is all about creating unforgettable holiday experiences, so prepare to talk about how you've handled customer feedback or resolved complaints in the past.
✨Tip Number 4
Don’t forget to ask questions! Show your interest in the role by asking about team dynamics or how TUI supports career progression. It’s a great way to engage and leave a lasting impression!
We think you need these skills to ace Retail Deputy Manager
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service shine through in your application. We want to see how you lead by example and inspire others, so share specific examples of when you've gone above and beyond for customers.
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Deputy Manager role. Highlight your leadership experience and any achievements in sales or team development that demonstrate your ability to drive performance.
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique approach to motivating teams and how you handle challenges – we want to know what makes you tick!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at TUI Group
✨Know the Company Inside Out
Before your interview, take some time to research TUI and its values. Understand their commitment to customer service and how they create unforgettable holiday experiences. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to inspire and coach your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and how you can contribute to achieving sales targets while maintaining high standards of customer service.
✨Demonstrate Flexibility and Adaptability
TUI values individuals who can embrace change and adapt to new ways of working. Be ready to discuss times when you've had to adjust to unexpected challenges or changes in your work environment. This will show that you can thrive in a dynamic retail setting.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how TUI supports its employees' development. This not only shows your interest but also helps you gauge if this is the right fit for you.
