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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and unforgettable holiday experiences.
- Company: Join TUI, the best-loved holiday company with an inclusive culture.
- Benefits: Earn £13.30 per hour plus commission, discounts, and fantastic holiday perks.
- Why this job: Make a real impact by creating memorable holidays for customers.
- Qualifications: Experience in retail and a passion for coaching and developing teams.
- Other info: Enjoy flexible shifts and excellent career progression opportunities.
The predicted salary is between 27600 - 38400 £ per year.
Overview
TUI
Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as an Assistant Manager in our Scarborough store, you’ll work alongside your manager to lead, inspire, coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and customer service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
About Our Offer
- TUI offers much more than just a starting salary of £13.30 per hour
- Be rewarded for exceeding your targets with our commission scheme
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance.
About the Job
- Lead by example and role model company values to inspire your team and deliver excellent customer service
- Personality and experience will assist you to guide, coach and develop the team to collaboratively reach high performance and standards that drive engagement
- Assist with developing the team to be proactive and actively investigate and resolve every question or complaint. If things don’t go quite right, you’ll have the confidence to step in and take ownership
- As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey
- Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
- Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition.
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Retail Assistant Manager employer: TUI Group
Contact Detail:
TUI Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, dive into TUI's values and mission. This way, you can show how your personality aligns with their inclusive vibe and customer-first approach.
✨Tip Number 2
Practice your people skills! As an Assistant Manager, you'll be leading a team. Think of examples where you've inspired or coached others, and be ready to share those stories during your chat.
✨Tip Number 3
Show off your problem-solving skills! Be prepared to discuss how you've handled customer complaints or tricky situations in the past. TUI loves candidates who can take ownership and resolve issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the TUI family right from the start!
We think you need these skills to ace Retail Assistant Manager
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about helping customers create unforgettable holiday experiences.
Highlight Your Leadership Skills: As an Assistant Manager, you'll be leading a team. Make sure to showcase any previous experience where you've inspired or coached others. Use specific examples to demonstrate how you can motivate a team to achieve high performance.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention how your skills align with TUI’s values and the specific requirements of the Retail Assistant Manager role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application goes straight to the right people. Plus, you’ll get to see all the amazing benefits we offer!
How to prepare for a job interview at TUI Group
✨Know the Company Inside Out
Before your interview, make sure you research TUI thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead and inspire a team. Prepare examples from your past experiences where you've successfully coached or developed others. Highlight how you can motivate a team to deliver exceptional customer service.
✨Be Ready for Customer Scenarios
Expect questions about handling customer complaints or difficult situations. Think of specific instances where you've resolved issues effectively. This will demonstrate your problem-solving skills and commitment to customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about contributing to TUI's success.
