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- Tasks: Become a Travel Advisor, helping customers plan unforgettable holidays and experiences.
- Company: Join TUI, a leading holiday company known for its inclusive culture and commitment to customer satisfaction.
- Benefits: Enjoy competitive pay, holiday discounts, wellness support, and career development opportunities.
- Why this job: Gain valuable travel industry insights while working in a fun, supportive environment with flexible shifts.
- Qualifications: No prior experience needed; just bring your passion for travel and customer service.
- Other info: Complete a Level 3 Travel Consultant Apprenticeship with dedicated support from a learning coach.
TUI
Here at TUI, we’re an inclusive company with a culture of care. By joining the Retail Team as an Apprentice Travel Advisor in our Norwich store, you’ll gain valuable insight into the world of travel and receive full support in working towards the Level 3 Travel Consultant Apprenticeship. Our two-year Apprenticeship Scheme is designed to develop you into a destination expert, enabling you to recommend and sell holidays, cruises, UK breaks, and additional products. You’ll prioritize customer satisfaction by creating unforgettable holiday experiences, helping us become the most loved holiday company.
As part of our commitment to exceptional customer service and flexibility, you’ll enjoy a varied shift pattern each week, including weekends, bank holidays, and evenings at our busier stores.
ABOUT OUR OFFER
– Competitive starting salary of £8.05 per hour, increasing after the first year
– Incentives through our commission scheme for exceeding targets
– Excellent holiday benefits, discounts, special offers, and options to purchase extra time off
– Focus on your health and wellbeing across financial, health, social, community, and career areas
– Investment in your development and career progression
– Pension scheme and life assurance
ABOUT THE JOB
– Use your passion to inspire customers and colleagues while having fun
– Drive to achieve will help you exceed sales targets
– Embrace change and tackle challenges in face-to-face and virtual customer roles
– Collaborate with colleagues to investigate and resolve questions or complaints
– Receive training on systems and technologies to enhance your knowledge and skills
– Complete practical and written assignments through your online learning platform, supported by your manager and a dedicated learning coach, aiming to achieve a Level 3 Travel Consultant qualification.
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Retail Apprentice Travel Advisor employer: TUI Group
Contact Detail:
TUI Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Apprentice Travel Advisor
✨Tip Number 1
Familiarise yourself with popular travel destinations and current travel trends. This knowledge will not only help you in interviews but also show your genuine interest in the role of a Travel Advisor.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. Being able to demonstrate your ability to handle customer queries and complaints effectively will set you apart.
✨Tip Number 3
Research TUI's values and mission statement. Understanding their commitment to customer satisfaction and inclusivity will allow you to align your answers during the interview with what they stand for.
✨Tip Number 4
Network with current or former employees of TUI, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Retail Apprentice Travel Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TUI is looking for in a Retail Apprentice Travel Advisor. Highlight key responsibilities and required skills that you can demonstrate in your application.
Tailor Your CV: Customise your CV to reflect your passion for travel and customer service. Include any relevant experience, even if it's from part-time jobs or volunteer work, that showcases your ability to engage with customers and work in a team.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work at TUI specifically and how you can contribute to their mission of creating unforgettable holiday experiences.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the travel industry.
How to prepare for a job interview at TUI Group
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or destinations you love, as this will demonstrate your genuine interest in the role and help you connect with the interviewer.
✨Understand Customer Service Excellence
Familiarise yourself with what exceptional customer service looks like, especially in the travel industry. Be prepared to discuss how you would handle various customer scenarios, showcasing your ability to create memorable holiday experiences.
✨Highlight Your Teamwork Skills
Since collaboration is key in this role, think of examples from your past experiences where you successfully worked as part of a team. This will show that you can effectively contribute to resolving questions or complaints alongside your colleagues.
✨Prepare for Questions on Flexibility
Given the varied shift patterns, be ready to discuss your availability and willingness to work weekends, bank holidays, and evenings. Showing that you are adaptable and open to different working hours will make you a more attractive candidate.