At a Glance
- Tasks: Create unforgettable travel experiences and support guests with their needs.
- Company: Join a leading travel company that values diversity and inclusion.
- Benefits: Private health insurance, accommodation, competitive salary, and free language lessons.
- Other info: Seasonal or permanent contracts with opportunities for career growth.
- Why this job: Combine your love for travel with a rewarding role in customer service.
- Qualifications: EU passport, language skills, and a passion for helping others.
The predicted salary is between 825 - 980 £ per month.
Are you ready to embark on an exciting journey in the world of travel and tourism? Combine your passion for travel with work, creating unforgettable moments as one of our digitally experienced and helpful Hotel or Service Reps.
If you have an EU passport, are willing to relocate for the duration of the summer season, and speak English plus one of the following languages - Danish, Dutch, Finnish, German, Norwegian, Polish or Swedish - then keep on reading!
Please note that we have positions available without a driver's license for candidates speaking German. For speakers of other languages, a valid manual driver's license and a minimum age of 21 are required. For candidates speaking Polish, the opportunity available is the role of Service Support Rep.
Seasonal or permanent contracts available with optional winter work opportunities.
- Private Health Insurance with Allianz or Sanitas included.
- Accommodation with your own private bedroom and bills included.
- Work permits, background and/or medical checks arranged and included.
- Comprehensive onsite start of season training with accommodation and pay included.
- Access to free language lessons & the TUI Learning Hub to help you level-up and grow your career.
Plus receive a take home net basic of 825€ to 980€ per month + extra commission of 400-500€ gross per month with no upper limit.
Finally, why not get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
Create special moments for our guests, make them feel welcome and happy, building a strong connection with each one. They also need to be prepared to handle changes and challenging situations effectively to provide the best possible service to our guests.
Service Support Reps effectively manage changes and challenging scenarios, providing crucial support for high-profile cases and hospitalizations. They ensure guests receive appropriate care and help, including face-to-face interactions when needed.
Monitor progress with sales and/or service updates, as well as guest feedback. Celebrate successes in meeting sales and/or service targets, solving problems, and providing great service.
A friendly and empathetic individual who naturally connects with people, making them feel welcomed and supported, going above and beyond to create unforgettable experiences.
Embrace new knowledge and feedback, and enthusiastic about getting to know our amazing products and services.
Service Support Reps excel in fast-paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly.
From a workplace to a place to belong, we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments, so if you require any support, please do let us know.
Service Support Agent in Manchester employer: TUI Group
Join a vibrant team in the travel and tourism sector where your passion for creating unforgettable experiences is celebrated. With comprehensive training, private accommodation, and opportunities for personal growth through free language lessons and career development, we foster a supportive and inclusive work culture. Enjoy competitive pay with commission potential, while also contributing to meaningful local charity initiatives, making this an exceptional place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Agent in Manchester
✨Tip Number 1
Get your networking game on! Connect with people in the travel and tourism industry, especially those who work at companies you're interested in. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios you might face as a Service Support Agent. The more prepared you are, the more confident you'll feel when it counts.
✨Tip Number 3
Show off your language skills! If you speak any of the required languages, make sure to highlight that during your conversations. It’s a big plus and shows you’re ready to connect with guests from all over.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of standing out. Plus, you’ll get all the latest updates on what’s happening!
We think you need these skills to ace Service Support Agent in Manchester
Some tips for your application 🫡
Show Your Passion for Travel:When you're writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about this role and how it connects to your passion.
Tailor Your Application:Make sure to customise your application for the Service Support Agent position. Highlight relevant skills and experiences that match the job description, especially your ability to handle challenging situations and provide excellent service.
Be Personable and Friendly:We want to see your personality! Use a friendly tone in your application to reflect the empathetic and welcoming nature we’re looking for in our Service Support Reps. Remember, it’s all about making connections!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and you’ll find all the details you need to make your application stand out.
How to prepare for a job interview at TUI Group
✨Know Your Stuff
Before the interview, make sure you research the company and its services thoroughly. Understand their values, mission, and the specifics of the Service Support Agent role. This will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Showcase Your Language Skills
Since this role requires multilingual abilities, be prepared to demonstrate your language skills during the interview. Practice speaking in the languages required for the position, and think of scenarios where you might use them to assist guests. This will highlight your suitability for the role.
✨Emphasise Empathy and Problem-Solving
The job involves creating unforgettable experiences for guests, so be ready to share examples of how you've handled challenging situations in the past. Highlight your empathy and problem-solving skills, as these are crucial for a Service Support Agent who needs to connect with people and provide support.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or the types of challenges you might face in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
