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- Tasks: Lead a team to create unforgettable holiday experiences and exceed sales targets.
- Company: Join TUI, the best-loved holiday company with a culture of care.
- Benefits: Earn £15.34 per hour plus commission, discounts, and fantastic holiday perks.
- Other info: Enjoy flexible shifts and excellent career progression opportunities.
- Why this job: Make a real impact by helping customers find their dream holidays.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Store Manager at our Manchester Fort store, you’ll lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFERTUI offers much more than just a starting salary of £15.34 per hour. Be rewarded for exceeding your targets with our commission and discretionary bonus schemes. Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off. Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career. Investment in your development and career progression. Pension scheme and life assurance.
ABOUT THE JOBLead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings. Develop your team to be proactive and investigate and resolve every question or complaint. If things don’t go quite right, you’ll be confident to step in and take ownership. You’ll use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business. As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey. Drive your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’. Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.
Retail Manager in Manchester employer: TUI Group
Contact Detail:
TUI Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager in Manchester
✨Tip Number 1
Get to know the company inside out! Research TUI's values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their brand.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your leadership skills and how you’ve driven sales in the past. Think of specific examples where you’ve turned a challenge into an opportunity – this will make you stand out as a proactive candidate.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest by asking about team dynamics or how TUI measures success in customer satisfaction. This not only gives you insight but also demonstrates your enthusiasm for the role.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital journey TUI is on. Let’s get you that Retail Manager position!
We think you need these skills to ace Retail Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about helping customers create unforgettable holiday experiences.
Highlight Your Leadership Skills: As a Retail Manager, you'll be leading a team. Make sure to showcase your leadership experience in your application. Talk about how you've inspired and coached teams in the past, and how you plan to do the same at TUI.
Be Customer-Centric: TUI puts customers at the heart of everything we do. In your application, emphasise your commitment to exceptional customer service. Share examples of how you've gone above and beyond to ensure customer satisfaction.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Retail Manager role. We want to see how you fit into our culture and values, so make it personal!
How to prepare for a job interview at TUI Group
✨Know the Company Inside Out
Before your interview, make sure you research TUI thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Retail Manager, you'll need to lead a team. Prepare examples of how you've successfully managed teams in the past. Highlight your ability to inspire, coach, and resolve conflicts, as these are key traits TUI is looking for.
✨Emphasise Customer-Centricity
TUI prides itself on exceptional customer service. Be ready to discuss how you've put customers at the heart of your previous roles. Share specific instances where you improved customer satisfaction or resolved complaints effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role and how you would handle them. This will demonstrate your proactive approach and readiness to tackle issues head-on.