At a Glance
- Tasks: Lead airport operations and deliver exceptional customer experiences across multiple UK airports.
- Company: Join TUI, a leading travel company with a focus on customer satisfaction.
- Benefits: Attractive salary, bonuses, generous travel perks, and extensive health support.
- Other info: Flexible working options and opportunities for community involvement and global collaboration.
- Why this job: Shape memorable travel experiences while developing your leadership skills in a dynamic environment.
- Qualifications: Proven leadership skills and a passion for customer service excellence.
The predicted salary is between 36000 - 60000 £ per year.
Join our TUI team as a Customer Experience Regional Airport Team Manager in Manchester, where you'll lead airport operations and deliver exceptional customer experiences. With Manchester as your main base, you'll also manage Leeds Bradford and Humberside airports. In this pivotal role, you'll be the face of TUI, ensuring our customers enjoy seamless journeys while supporting and developing your team to provide outstanding service at every touchpoint.
ABOUT OUR OFFER
- Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
- Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
- A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
- Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
- Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
- You'll represent TUI across your assigned UK airports, ensuring seamless customer service delivery and operational excellence for our travellers.
- Leading a team of up to 30 staff including Team Leaders and Representatives, you'll coach and develop them to deliver exceptional customer experiences.
- We'll rely on you to act as the central contact for Customer Operations and ground handling agents, making fast, data-driven decisions during disruptions.
- Working for the tour operator and alongside the airline, you'll provide comprehensive customer service regarding our customers' holidays, ensuring their journey is as smooth as possible.
- You'll handle complex customer issues efficiently, ensuring all complaints and requests are documented and resolved promptly.
- Monthly and weekly reporting will be your responsibility, monitoring customer pain points, trends, and compensation spend, along with maintaining accurate logs and handovers.
- Working collaboratively with TUI stakeholders within the airport and beyond, you'll influence customer service strategies, ensure consistent service delivery, and contribute to continuous improvement initiatives.
ABOUT YOU
- You have a customer-centric mindset with a passion for service excellence and creating memorable travel experiences.
- With proven leadership and coaching skills, you're experienced in managing medium to large teams effectively.
- You think strategically with the ability to influence service delivery decisions while maintaining commercial awareness.
- You work effectively under pressure and confidently handle escalated situations.
- You possess excellent communication skills, both written and verbal, enabling effective stakeholder management.
- You're comfortable using digital tools and systems to enhance operational efficiency.
- You're flexible to work weekends and bank holidays.
- You must live within 45 minutes of Manchester Airport, be able to drive, and be able to travel between your assigned bases. Travel will also be required to team meetings.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Customer Experience Airport Team Manager in Manchester employer: TUI Group
At TUI, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. As a Customer Experience Regional Airport Team Manager in Manchester, you'll enjoy attractive remuneration, generous travel benefits, and access to the TUI Learning Hub for career growth, all while leading a dedicated team in delivering outstanding customer service across multiple airports. Join us in fostering a diverse and inclusive environment where your contributions truly matter and where you can make a meaningful impact on our customers' travel experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Airport Team Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at TUI or in the airport operations field. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and team management. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you truly understand the role and its importance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the TUI family.
We think you need these skills to ace Customer Experience Airport Team Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've created memorable experiences for customers in the past. We want to see that you genuinely care about making every journey seamless!
Highlight Your Leadership Skills:As a Customer Experience Regional Airport Team Manager, you'll be leading a team. Make sure to showcase your leadership experience in your application. Talk about how you've coached and developed teams before, and how you can bring that expertise to TUI.
Be Data-Driven:In this role, you'll need to make fast, data-driven decisions. Mention any experience you have with reporting or analysing customer feedback. We love candidates who can use data to improve service delivery and tackle customer pain points effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you're proactive and keen to join the TUI family!
How to prepare for a job interview at TUI Group
✨Know the Company Inside Out
Before your interview, make sure you research TUI thoroughly. Understand their values, mission, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Customer Experience Regional Airport Team Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and developing staff to deliver exceptional service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of specific instances where you handled customer complaints or operational disruptions, and be ready to discuss your thought process and outcomes.
✨Demonstrate Your Customer-Centric Mindset
TUI values a customer-centric approach, so be prepared to discuss how you prioritise customer experiences. Share examples of how you've gone above and beyond to ensure customer satisfaction, and how you plan to implement this mindset in your new role.
