At a Glance
- Tasks: Lead the design of seamless customer experiences across various channels.
- Company: Join TUI Group, a leader in travel and customer service innovation.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for personal growth.
- Other info: Be part of a dynamic team driving global change in customer experience.
- Why this job: Shape the future of customer service for millions and make a real difference.
- Qualifications: Experience in service design and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
TUI Group is seeking a Service Design Lead to establish and guide a global Service Design practice, shaping seamless experiences across channels and touchpoints. You will articulate vision, principles, and a design-led approach to transform how services are delivered to millions of customers. You will recruit, mentor, and empower a team of service designers, developing methodologies and processes that scale across the organization, while collaborating with senior leaders to drive.
We think you need these skills to ace Service Design Lead: Build End-to-End Customer Experiences in Luton
Service Design
Customer Experience Design
Leadership Skills
Mentoring
Methodology Development
Process Improvement
Collaboration
