At a Glance
- Tasks: Lead the design of the airline product and customer journey across all travel phases.
- Company: Join TUI, a leader in travel with a focus on customer experience.
- Benefits: Enjoy attractive pay, bonuses, travel perks, and health support.
- Other info: Flexible working, global collaboration opportunities, and community involvement await you.
- Why this job: Shape the future of travel while making a real impact on customer experiences.
- Qualifications: Experience in CX design or product strategy in complex environments is essential.
The predicted salary is between 60000 - 80000 £ per year.
As our Senior CX Product Design Manager, you will lead the end-to-end airline product lifecycle management and define the customer journey across a complex, multi-market and highly operational environment, where every touchpoint must balance customer needs, operational realities and commercial performance.
About our offer:
- Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
- Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
- A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
- Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
- Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
About the job:
You’ll design and continuously evolve the full airline product and customer journey across booking, pre-travel, airport, inflight and post-travel—navigating high operational and regulatory complexity with a focus on the customer and commercial value. You will translate commercial, operational and customer strategies into an integrated product lifecycle management that works across multiple markets, routes and fleets for flight only customers as well as package customers coordinated by the marketplace. You will orchestrate customer communications for the airline across all phases of travel, ensuring clarity, consistency and commercial effectiveness. Define and steer CX performance through robust KPIs, linking customer outcomes directly to revenue, cost and operational delivery. Lead cross-functional governance across airline operations, commercial, digital and CX teams to manage trade-offs and drive aligned decision-making at scale.
About you:
You have proven experience in CX design, service design or product strategy within complex, operational environments (ideally airline or travel). You have proven ability to operate across complex, multiple markets, stakeholders and systems, balancing customer, regulatory and operational constraints. You possess strategic systems thinking, with the ability to define and manage large-scale customer journeys ensuring coherence across multiple touchpoints. You bring a strong commercial acumen and know how CX decisions impact revenue, cost and customer value. You have excellent stakeholder leadership skills and are able to influence across a highly matrixed airline organisation and drive change at scale.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Security statement: At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we will guide you on the necessary information you need to provide at each stage. Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you have resided in for more than 6 months in the past 5 years (some costs may apply).
Senior CX Product Design Manager in Luton employer: TUI Group
At TUI, we pride ourselves on being an exceptional employer, offering a dynamic work environment that champions flexibility and work-life balance. Our commitment to employee growth is evident through access to the TUI Learning Hub, while our involvement in local charity initiatives fosters a strong sense of community. With attractive remuneration, generous travel benefits, and a focus on well-being, TUI is the ideal place for those looking to make a meaningful impact in the airline industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CX Product Design Manager in Luton
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at TUI Group for a Senior CX Product Design Manager, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like TUI Group before they go live!
We think you need these skills to ace Senior CX Product Design Manager in Luton
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior CX Product Design Manager at TUI Group, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work TUI Group does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to TUI Group. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at TUI Group.
How to prepare for a job interview at TUI Group
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with TUI Group, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. TUI Group might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at TUI Group!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what TUI Group is looking for.
