TUI Group is seeking a Senior Customer Communication Manager to own the end-to-end communication journey for flight-only customers across TUI Airline. You will implement personalized, automated messaging and oversee performance with KPI-driven improvements.
Work with IT and digital teams to optimize systems and workflows, ensuring compliant, accessible, and on-brand communications across all stages of travel from booking to post-travel.
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Senior Customer Communications Leader — Global, Flexible Impact in Luton employer: TUI Group
At TUI, we pride ourselves on being an exceptional employer that champions innovation and collaboration. As the Head of Customer Data Science & AI, you'll enjoy a flexible working environment that promotes a healthy work-life balance, alongside attractive remuneration and generous travel benefits. With access to the TUI Learning Hub for personal growth and opportunities to engage in meaningful community initiatives, you will be part of a diverse team dedicated to shaping the future of customer experiences through advanced analytics and AI.
