At a Glance
- Tasks: Ensure seamless customer journeys and manage pre-departure booking issues.
- Company: Join TUI, a leader in travel with a focus on customer experience.
- Benefits: Attractive pay, bonuses, travel perks, and health support.
- Other info: Flexible working, career development opportunities, and community involvement.
- Why this job: Be part of a dynamic team making travel easier for customers.
- Qualifications: Strong analytical skills, attention to detail, and ability to work under pressure.
The predicted salary is between 30000 - 40000 € per year.
Come join the Pre-Flight Customer Logistic Team as a Pre-Flight Customer Logistics Executive, your role will be to ensure that our customers’ journey and experience is seamless throughout our Airport network. You will be responsible for the Pre-Flight Operation covering a number of key airline functions and processes related to all aspects of pre-departure booking integration issues, including error queue management, operational reseating changes and catering requirements.
Pre-Flight Customer Logistics is responsible for managing changes that impact customer bookings and/or catering issues. When things don’t go to plan, you’ll be accountable for making sure that each booking is fixed so that customers are able to manage their booking and check-in online without any issues, as well as ensuring the correct levels of catering are delivered and the operation is running smoothly. This role is an exciting opportunity with a huge level of activity, working with multiple business areas.
In line with UK&I ways of working you will be required in the Luton office on average two days per week. Please be advised you will be required to work 5 shifts over 7 days including two weekends a month between the hours of 0800-1800hr. Please note this opportunity is offered on a Fixed Term Contract basis for approximately 6 months. Applications close 24 May 2026.
ABOUT OUR OFFER- Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
- Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
- A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
- Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
- Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
- Responsible for monitoring and maintaining passenger data ensuring that it is accurate and precise ready for when check-in opens.
- Offer ongoing support to our Systems Testing Team, our UK and Overseas Contact Centre’s, our Trading and Planning department as well as our Operations Centre dealing with a variation of operational changes.
- Assist with the testing and implementation of future IT systems.
- Ensure excellent customer service delivery in accordance with departmental standards and targets, recognising the importance of this area in the provision of excellent service to our customers, whilst being able to demonstrate excellent communication and interpersonal skills.
- Hit daily productivity targets in terms of flight Queue management, airport reports and catering production deadlines requirements across all TUI Airways Fleet with high degree of accuracy and complete team logs and task lists daily.
- Liaise with our internal and external customers on a daily basis providing high-quality service at all times.
- Excellent analytic and problem-solving skills.
- Great attention to accuracy and detail.
- Confidence working across multiple systems.
- Ability to work under pressure in a target/deadline driven environment with a can-do attitude.
- Very efficient with the ability to prioritise yet consistently deliver.
- Planning and organising skills.
- Ability to take direction from all levels to deliver accurate and precise quality of work.
- A desire to impress and influence both our internal and external customer with a positive can-do approach.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
SECURITY STATEMENTAt TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage. Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).
Pre-flight Customer Logistics Executive in Luton employer: TUI Group
At TUI, we pride ourselves on being an excellent employer, offering a dynamic work environment that promotes a healthy work-life balance and encourages personal growth through our TUI Learning Hub. Our Luton office fosters a collaborative culture where employees can engage in meaningful projects while enjoying attractive remuneration, generous travel benefits, and extensive health support. Join us to be part of a diverse team committed to delivering exceptional customer service and making a positive impact through local charity initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Pre-flight Customer Logistics Executive in Luton
✨Tip Number 1
Network like a pro! Reach out to current employees at TUI or in the airline industry on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. Think about scenarios where you've had to manage bookings or resolve issues, as these will be key in showcasing your skills.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you handle data accuracy and operational changes. Use examples from past experiences to demonstrate your attention to detail and ability to work under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to dive into the exciting world of pre-flight logistics.
We think you need these skills to ace Pre-flight Customer Logistics Executive in Luton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Pre-Flight Customer Logistics Executive role. Highlight your experience with customer service, problem-solving, and any relevant airline functions to show us you’re the perfect fit!
Show Off Your Skills:We want to see your analytical and organisational skills shine through in your application. Use specific examples from your past experiences that demonstrate how you've successfully managed tasks under pressure or improved processes.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see why you’d be a great addition to our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TUI Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Pre-Flight Customer Logistics Executive. Familiarise yourself with key airline functions, error queue management, and catering requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since this role involves managing changes and resolving issues, be prepared to discuss specific examples from your past experiences where you've successfully solved problems under pressure. Highlight your analytical skills and how you prioritised tasks to meet deadlines.
✨Demonstrate Excellent Communication
As you'll be liaising with various teams and customers, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where effective communication made a difference in your previous roles.
✨Emphasise Your Attention to Detail
In this position, accuracy is key. Be ready to discuss how you ensure precision in your work, especially when handling passenger data and catering requirements. Mention any tools or methods you use to maintain high standards and avoid errors.
