Marella Cruises is seeking a Customer Experience & Insights Manager to ensure the voice of the customer informs decision-making, transforming feedback and data into improvements that enhance the guest experience from inspiration through to post-holiday reflection.
This role offers hybrid working, with one day a week in our Luton office, and the chance to influence guest loyalty through insight-led action across the business and external partners.
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Customer Experience & Insights Lead in Luton employer: TUI Group
At TUI, we pride ourselves on being an exceptional employer that champions innovation and collaboration. As the Head of Customer Data Science & AI, you'll enjoy a flexible working environment that promotes a healthy work-life balance, alongside attractive remuneration and generous travel benefits. With access to the TUI Learning Hub for personal growth and opportunities to engage in meaningful community initiatives, you will be part of a diverse team dedicated to shaping the future of customer experiences through advanced analytics and AI.
